Lead Wheelchair Agent — Airport Mobility & Service

Menzies Aviation; Greer (SC); In loco; USD 15.000 - 21.000; Tempo pieno

Descrizione del lavoro

Menzies Aviation in Greer, SC near Greenville International Airport is seeking a Lead Wheelchair Agent to coordinate wheelchair assistance operations and guide wheelchair agents. You will lead daily passenger support with a focus on safety, timeliness, and customer care.

You will supervise staff, train new agents, and ensure accurate records while maintaining high service standards in a fast-paced airport setting. This role requires flexibility for nights, weekends, and overtime.

Competenze

• High school diploma or GED.
• Must be 18 years of age or older.
• Six (6) months of wheelchair assistance, customer service, hospitality, or airport operations experience.
• Strong communication, interpersonal, and organizational skills.
• Ability to work effectively in a fast-paced airport environment.
• Ability to remain patient, professional, and customer-focused under pressure.
• Ability to work flexible schedules, including nights, weekends, holidays, and overtime.

Mansioni

• Lead and support wheelchair agents during daily passenger assistance operations.
• Coordinate wheelchair service assignments and monitor coverage throughout airport terminals and gate areas.
• Assist passengers requiring wheelchair or mobility assistance with transportation through the airport.
• Ensure timely service for departures, arrivals, and connecting passengers.
• Provide exceptional customer service to passengers, families, airline staff, and airport personnel.
• Assist with training and mentoring new wheelchair agents on customer service, safety procedures, and operational expectations.
• Monitor team performance and address operational issues or service delays promptly.
• Communicate effectively with gate agents, dispatchers, supervisors, and airline personnel regarding passenger needs and service updates.
• Ensure compliance with airport safety procedures, TSA regulations, and company policies.
• Assist with resolving passenger concerns or escalated service issues professionally.
• Maintain accurate operational records, service logs, and incident reports when required.
• Support operations during peak travel periods, delays, cancellations, and irregular operations.
• Promote a professional, team-oriented, and customer-focused work environment.
• Perform other duties as requested

Conoscenze

Communication

Leadership

Interpersonal skills

Organizational skills

Ability to work under pressure

Formazione

High school diploma or GED

Descrizione del lavoro

Menzies Aviation in Greer, SC near Greenville International Airport is seeking a Lead Wheelchair Agent to coordinate wheelchair assistance operations and guide wheelchair agents. You will lead daily passenger support with a focus on safety, timeliness, and customer care.

You will supervise staff, train new agents, and ensure accurate records while maintaining high service standards in a fast-paced airport setting. This role requires flexibility for nights, weekends, and overtime.