Airport Wheelchair Supervisor — Lead Mobility Services Team

PrimeFlight Aviation Services; Kenner (LA); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services in Kenner, LA is seeking a Wheelchair Supervisor to lead the airport wheelchair team, training staff, enforcing standards, and coordinating with other departments to ensure a smooth passenger experience. The role requires supervisory experience in passenger services or airport operations, strong English communication, and availability for varied shifts.

Compliance with safety and ADA regulations is essential for success in this position.

Qualifications

• 18 years of age or older.
• Must be legally authorized to work in the United States.
• Communicate effectively in English (reading, writing, speaking).
• Proven ability to supervise teams effectively in customer service or airport operations.
• Minimum of 1 year supervisory experience in customer service or airport operations.
• Ability to access and interpret information on devices (IPads/Tablets, computers, mobile devices).
• Effective communication with colleagues and clients in person or electronically.
• Pass a background check and drug screen.
• Eligibility for required credentials (FAA, RAIC, TSA, Port Authority, U.S. Customs as applicable).
• Airlines operate 24/7; candidate must be flexible to work nights, weekends and holidays.

Responsibilities

• Supervise daily operations of the wheelchair service team.
• Ensure efficient scheduling of attendants across airport terminals.
• Monitor safety protocols in wheelchair handling and passenger assistance.
• Train and mentor attendants on best practices and customer service.
• Manage operational challenges or passenger complaints related to wheelchair services.
• Conduct performance reviews and provide feedback to team members.
• Coordinate with airport authorities and airline staff for seamless service delivery.
• Oversee maintenance and availability of wheelchairs and mobility aids.
• Ensure ADA regulations and airport policies are followed.

Skills

Supervisory experience

English communication

Customer service

Team leadership

Flexibility with shifts

Job description

PrimeFlight Aviation Services in Kenner, LA is seeking a Wheelchair Supervisor to lead the airport wheelchair team, training staff, enforcing standards, and coordinating with other departments to ensure a smooth passenger experience. The role requires supervisory experience in passenger services or airport operations, strong English communication, and availability for varied shifts.

Compliance with safety and ADA regulations is essential for success in this position.