Lead AIOps & Observability Engineer — Remote

Allstate; United States; Hybrid; USD 100,000 - 171,000; Full time

Job summary

Allstate seeks a forward-thinking Lead Product Engineer to drive innovation in its AI-powered Observability platform. You will lead design and development of next-generation observability solutions with agentic AI for proactive detection, diagnosis, and remediation across hybrid and multi-cloud environments.

Responsibilities include building scalable platform components, integrating AI/LLMs, and enabling self-service diagnostics.

Qualifications

• 5+ years of engineering experience building software, platforms, or automation, with a strong emphasis on observability and distributed systems.
• 4+ years of hands-on experience with observability platforms (Datadog, Dynatrace, OTEL).
• 3+ years of software development experience using Java (Spring Boot), Python, Node.js, or React.
• 2+ years of hands-on experience building agentic AI systems (autonomous agents, AI workflows, or AI-native applications).
• Proven ability to design and implement AI-driven automation and AIOps solutions.
• Experience integrating LLMs, orchestration frameworks, or AI pipelines into production systems.
• Strong experience with Kubernetes and cloud-native architectures.
• Hands-on experience in hybrid environments (on-prem + cloud) across Linux and Windows.
• Expertise in API development, event-driven systems, and microservices architecture.
• Familiarity with CI/CD pipelines, infrastructure-as-code, and DevOps practices.
• Strong problem-solving skills with a focus on automation and innovation.
• Excellent communication skills to articulate complex technical solutions.
• Passion for emerging technologies, particularly AI in observability and operations.

Responsibilities

• Design and build agentic AI solutions for observability, including autonomous agents capable of anomaly detection, root cause analysis, and automated remediation.
• Embed AI/ML capabilities into observability platforms to enable predictive insights, anomaly detection, and intelligent alerting.
• Develop AIOps frameworks that reduce noise, automate workflows, and improve incident response times.
• Leverage LLMs and AI orchestration frameworks to create self-service diagnostics and operational assistants.
• Architect and implement end-to-end observability solutions across logs, metrics, traces, and events.
• Enhance observability platforms (Datadog, Dynatrace, New Relic, AppDynamics, OTEL) with custom integrations, automation, and AI enhancements.
• Build real-time insights and health analytics to ensure system reliability, scalability, and performance.
• Lead development of scalable, reusable platform components and APIs for observability and automation.
• Build developer-first tools and frameworks that simplify instrumentation, monitoring, and diagnostics.
• Apply modern software engineering practices including TDD, CI/CD, microservices, and cloud-native design.
• Develop full-stack solutions (backend services, dashboards, automation tooling) using Java/Spring Boot, Python, Node.js, and React.
• Drive automation-first strategies to eliminate manual operations and improve efficiency.
• Build self-healing systems that automatically detect and remediate issues.
• Lead initiatives in infrastructure-as-code, Observability-as-code and automated deployment pipelines.
• Engineer highly resilient systems by focusing on performance, scalability, and fault tolerance.
• Define and evolve enterprise observability architecture, incorporating AI and automation as core principles.
• Collaborate with architecture, platform, and security teams to align solutions with enterprise standards.
• Champion standardization, reusable patterns, and platform scalability across the organization.
• Act as a technical leader and mentor, guiding teams in AI, observability, and engineering best practices.
• Partner with cross-functional teams to deliver integrated, high-impact platform solutions.
• Communicate technical concepts and strategies effectively to both technical and executive audiences.
• Foster a culture of innovation, automation, and continuous improvement.

Skills

Observability engineering

AI/ML integration

Java/Spring Boot

Python

Node.js

React

Microservices

CI/CD

DevOps practices

Strong communication

Tools

Datadog

Dynatrace

OTEL

AppDynamics

Kubernetes

Job description

Allstate seeks a forward-thinking Lead Product Engineer to drive innovation in its AI-powered Observability platform. You will lead design and development of next-generation observability solutions with agentic AI for proactive detection, diagnosis, and remediation across hybrid and multi-cloud environments.

Responsibilities include building scalable platform components, integrating AI/LLMs, and enabling self-service diagnostics.