Lead AI Product Analytics & Metrics

Remote; San Francisco (CA); Remote; USD 180,000 - 260,000; Full time

Job summary

HighLevel is hiring a Lead Product Analyst, AI Products to own analytics for the AI pillar—Voice AI, Conversation AI, AI Employee, and Ask AI. You will define feature KPIs, set adoption targets, and partner with Experimentation leads to design rigorous measurements.

Grow the analytics pod and elevate data-driven decisions across AI initiatives. You will work in a remote-first environment, collaborate with PMs and engineering, and help shape the instrumentation and measurement standards for AI

Qualifications

• 7+ years in product analytics, data science, or applied statistics, with hands-on ownership of a product area's metrics end to end.
• Defined event tracking/taxonomy and driven it into a product roadmap, not just consumed existing tables.
• Able to define success metrics for a product from a standing start and get stakeholders to adopt them.
• Fluency partnering on experiments (A/B design, guardrails) and interpreting results honestly.

Responsibilities

• Own instrumentation coverage for the AI pillar - define events and properties to emit, drive them into the roadmap.
• Define feature-level KPIs and success metrics for Voice AI, Conversation AI, AI Employee, and Ask AI.
• Partner with Experimentation & Causal Inference lead to design and read AI experiments.
• Separate real signal from instrumentation gaps and data maturity in every read.
• Set measurement direction and standards for the AI analytics domain and mentor analysts as the pod grows.
• Translate findings into clear recommendations for AI PMs and influence the roadmap without owning it.
• Flag data gaps to Analytics Engineering and help shape the event taxonomy AI analytics depends on.
• Use AI tooling to move faster on exploration and analysis.

Skills

SQL

Python

Instrumentation

Experimentation

Cross-functional influence

Tools

Snowflake

dbt

Statsig

Claude / AI tooling

Job description

HighLevel is hiring a Lead Product Analyst, AI Products to own analytics for the AI pillar—Voice AI, Conversation AI, AI Employee, and Ask AI. You will define feature KPIs, set adoption targets, and partner with Experimentation leads to design rigorous measurements.

Grow the analytics pod and elevate data-driven decisions across AI initiatives. You will work in a remote-first environment, collaborate with PMs and engineering, and help shape the instrumentation and measurement standards for AI