Lead AI Product Analytics & Insights

Openkrill; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

HighLevel is seeking a Lead Product Analyst for AI Products to own the analytics for the AI pillar—Voice AI, Conversation AI, AI Employee, and Ask AI. You will establish instrumentation standards, define feature-level KPIs, and partner with PMs and engineering to embed measurable goals into the product roadmap.

You will guide adoption and quality analysis in a fast-moving, data-driven environment, mentor analysts as the pod scales, and ensure rigorous experimentation support with

Qualifications

• 7+ years in product analytics, data science, or applied statistics, with hands-on ownership of a product area's metrics end to end.
• Strong instrumentation instinct - you've defined event tracking/taxonomy and driven it into a product roadmap, not just consumed existing tables.
• Ability to define success metrics for a product from a standing start and get stakeholders to adopt them.
• Fluency partnering on experiments (A/B design, guardrails) and interpreting results honestly.
• Strong SQL and working proficiency in Python; comfort in a Snowflake + dbt environment.
• Comfort working amid imperfect, in-progress data - you consume governed sources and help raise the bar rather than rebuilding pipelines.
• Cross-functional influence - you shift PM priorities without direct authority in a fast-moving environment.

Responsibilities

• Own instrumentation coverage for the AI pillar -define the events and properties each AI surface must emit, and drive them into the roadmap with PMs and engineering.
• Define feature-level KPIs and success metrics for Voice AI, Conversation AI, AI Employee, and Ask AI -what working and adopted mean, made explicit and trusted.
• Partner with the Experimentation & Causal Inference lead to design and read AI experiments, including measurement approaches for non-deterministic, fast-iterating systems.
• Separate real signal from instrumentation gaps, novelty effects, and data maturity in every read.
• Set the measurement direction and standards for the AI analytics domain -the canonical metrics and instrumentation contracts other teams build on -and mentor analysts as the pod grows.
• Translate findings into clear recommendations for AI PMs and influence the roadmap without owning it.
• Flag data gaps to Analytics Engineering and help shape the event taxonomy AI analytics depends on.
• Use AI tooling (Claude and similar) to move faster on exploration, documentation, and analysis

Skills

SQL

Python

Experiment design

Cross-functional influence

Analytics leadership

Tools

Snowflake

dbt

Statsig

Job description

HighLevel is seeking a Lead Product Analyst for AI Products to own the analytics for the AI pillar—Voice AI, Conversation AI, AI Employee, and Ask AI. You will establish instrumentation standards, define feature-level KPIs, and partner with PMs and engineering to embed measurable goals into the product roadmap.

You will guide adoption and quality analysis in a fast-moving, data-driven environment, mentor analysts as the pod scales, and ensure rigorous experimentation support with