Lead AI Platform Engineer — Enablement & Safety

Tech Jobs for Good; United States; A distancia; USD 210.000 - 270.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited vacation

Health benefits

401(k) with employer match

Remote-friendly NYC

Descripción de la vacante

Zocdoc is seeking a Staff Platform Engineer focused on AI Enablement to design, build, and evolve foundational systems that accelerate delivery and improve reliability for both engineering and non-technical teams.

In this 80/20 role you will own guardrails, safety, testability, and developer experience across the internal platform while partnering with other squads to turn platform strategy into practical solutions.

Formación

• 7+ years of experience building internal developer platforms or CI/CD systems.
• Experience designing distributed systems in AWS or similar cloud environments.
• Ability to translate complex platform concepts for technical and non-technical audiences.
• Bachelor’s degree in CS, Math, Engineering, or related field.

Responsabilidades

• Design and build platform services and solutions that are secure, scalable, and intentionally easy to use — including CI/CD pipelines, developer tooling, shared infrastructure patterns, and AI-powered developer workflows.
• Contribute to the technical direction of Zocdoc's internal developer platform, including paved roads, tooling, and shared workflows for both engineering and non-engineering builders.
• Build and maintain opinionated platforms and guardrails that enable non-technical teams to safely create, share, and operationalize AI tools — without introducing security vulnerabilities, access control failures, or operational bottlenecks.
• Define and evolve the software development lifecycle for non-traditional builders: access controls, credential management, testing patterns, on-call/support paths, and contribution workflows.
• Collaborate across teams to understand real developer pain points and non-technical stakeholder needs; validate platform bets; and drive adoption of platform capabilities across both audiences.
• Own and deliver high-impact platform investments end to end — from problem framing through implementation and rollout.
• Improve measurable outcomes such as build times, deployment safety, AI tool adoption rates, and operational simplicity.
• Champion platform-as-product thinking by treating internal engineers and non-technical builders as first-class users — and continuously refining the experience based on their feedback.
• Advance platform capabilities in AI-assisted development, helping shape how all Zocdoc builders use AI in their daily workflows with the right guardrails for safety, quality, and testability.
• Work with cutting-edge generative AI tools and technology to accelerate platform development and model best practices for the broader organization.
• Mentor engineers and technologists across the business and raise the bar for technical design and code quality.
• Ensure platform patterns align with security, compliance, and reliability expectations without becoming a bottleneck

Conocimientos

Platform engineering

Distributed systems

AWS

API design

Guardrails & safety

CI/CD

AI enablement

Cross-team collaboration

Educación

Bachelor’s degree in CS/Math/Engineering

Herramientas

AWS

CI/CD tooling

Descripción del empleo

Zocdoc is seeking a Staff Platform Engineer focused on AI Enablement to design, build, and evolve foundational systems that accelerate delivery and improve reliability for both engineering and non-technical teams.

In this 80/20 role you will own guardrails, safety, testability, and developer experience across the internal platform while partnering with other squads to turn platform strategy into practical solutions.