Staff AI-Native Platform Architect

ServiceNow; Santa Clara (CA); On-site; USD 190,000 - 240,000; Full time

Job summary

ServiceNow is seeking a staff engineer to independently lead design, development, and delivery of complex AI-native and cloud-native systems. This IC4 role owns critical components, sets technical direction, and mentors peers across teams to drive platform improvements.

The candidate will balance depth with impact, work on end‑to‑end features, and ensure robust production monitoring, secure coding, and scalable data pipelines within a large enterprise environment.

Qualifications

• 10-14 years of practical software development experience, with 5+ years working with modern cloud-native and AI-native systems.

Responsibilities

• Lead the design and architecture of complex, production‑critical AI-native systems, including LLM integrations, agentic workflows, retrieval pipelines, and inference services
• Own end‑to‑end delivery of medium‑to‑large features or systems, including specification, design, implementation, testing, deployment, and production monitoring
• Make informed architectural and technical trade‑off decisions between latency, cost, scalability, reliability, and model quality
• Establish evaluation frameworks, testing strategies, and production monitoring for AI‑driven features; drive adoption of eval‑driven development practices
• Design and optimize high‑performance data pipelines, embedding systems, and vector stores handling millions of rows and complex retrieval scenarios
• Champion security best practices, including prompt‑injection defense, data privacy, PII handling, responsible AI guardrails, and compliance with regulatory requirements
• Participate in architectural reviews across teams and contribute to platform‑level technical decisions
• Stay current with emerging AI/ML frameworks, services, and techniques; evaluate and recommend adoption where applicable

Skills

LLM prompt engineering

Agent design

Retrieval systems

Distributed systems troubleshooting

Cloud architecture fundamentals

Software engineering fundamentals

Communication skills

Education

Bachelor's degree in CS/Engineering

Tools

JavaScript/GlideScript

Python

Java

ServiceNow APIs

LangChain

Pinecone

Weaviate

pgvector

AWS Bedrock

Vertex AI

Kubernetes

CI/CD pipelines

OpenAI

Anthropic

Job description

ServiceNow is seeking a staff engineer to independently lead design, development, and delivery of complex AI-native and cloud-native systems. This IC4 role owns critical components, sets technical direction, and mentors peers across teams to drive platform improvements.

The candidate will balance depth with impact, work on end‑to‑end features, and ensure robust production monitoring, secure coding, and scalable data pipelines within a large enterprise environment.