Lead AI-First Solutions Engineer (Remote)

gongio; New York (NY); Remote; USD 174,000 - 250,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Wellbeing Fund

Mental Health benefits

401(k) program

Education & learning stipend

Flexible vacation

Paid parental leave

Company-wide recharge days

Work from home stipend

Job summary

Gong is seeking a Solutions Engineer in New York to join the Go To Market team as the trusted technical advisor for prospects and customers. You will thoroughly understand the Gong platform and confidently demonstrate how it drives revenue outcomes across diverse use cases.

In this pre‑sales role, you will craft compelling content, support POCs and pilots, respond to RFPs, and collaborate with Sales, Customer Success, and Engineering to move deals forward.

Qualifications

• Customer facing experience in a solutions engineering role (pre-sales) or a combination of solution engineering and other relevant work experience (ie: Sales Enablement, Operations).
• Experience selling into any of the following industry verticals is a plus: Financial Services (Banking / Insurance / Wealth), Healthcare (including Life Sciences), or Manufacturing organizations.
• Experience with sales technology: CRMs, cloud architecture, or telephony / web conference systems.
• Experience with data flows, AI & ML concepts, analytics, APIs, webhooks, or JSON is a plus.
• Understanding of security and privacy pertaining to SaaS systems.
• Understanding of key sales personas and workflows (including forecasting and prospecting) within a GTM organization.
• Excellent verbal and written communication skills.
• Strong interpersonal and teamwork skills.
• Able to make the complex sound simple!

Responsibilities

• Work as part of the Go To Market team as the ultimate product expert and account team technical advisor.
• Thoroughly understand all aspects of the Gong platform in order to explain and demo the technology to all types of users.
• Be the trusted advisor to both prospects and customers to ensure they get the correct business outcomes and value from our Gong technology.
• Assist prospects and customers with business assessments (POCs, Pilots).
• Craft content to show customers how to leverage Gong for specific use cases including MCP (client and server) and integrations.
• Execute the build and delivery of outcome-based demos, agentic flows and solution architecture diagrams for customers that have highly complex use cases.
• Solution complex business and technical requirements and explain them in simple terms.
• Assist with RFPs and questionnaires in the context of sales cycles.
• Help eliminate bottlenecks by working cross-functionally (Sales, Customer Success, Support, Product Management, Engineering) in order to get deals across the line.
• Partner with and support Marketing on demand generating activities (webinars, conferences, events).
• Contribute reusable assets to the Solutions Engineering team and the company at-large.

Skills

Customer facing

Pre-sales

CRM experience

AI/ML concepts

Sales workflows

Communication

Teamwork

Tools

CRMs

Cloud architecture

Telephony systems

Web conferencing

Job description

Gong is seeking a Solutions Engineer in New York to join the Go To Market team as the trusted technical advisor for prospects and customers. You will thoroughly understand the Gong platform and confidently demonstrate how it drives revenue outcomes across diverse use cases.

In this pre‑sales role, you will craft compelling content, support POCs and pilots, respond to RFPs, and collaborate with Sales, Customer Success, and Engineering to move deals forward.