Lead AI-Driven Learning Experience Designer - Commercial

Rivian Automotive; Plymouth Charter Township (MI); On-site; USD 126,000 - 187,000; Full time

Job summary

Rivian Automotive is seeking a Lead Learning Experience Designer to shape how sales, service, and delivery teams acquire skills and deliver outstanding customer experiences. You will push the envelope in applying AI to learning design, prototyping realistic scenarios, interactive content, and tools that support on-the-job performance.

This hands-on role requires leading complex learning programs, partnering with stakeholders, and driving new ways of working.

Qualifications

• A strong workplace learning portfolio demonstrating instructional judgment, creative execution, and high-quality writing.
• Expertise in measuring learning effectiveness, skill application, and performance outcomes.
• Hands-on experience applying AI to learning design and development, with examples of finished work and a habit of testing emerging capabilities.
• Strong grounding in adult learning, performance consulting, and accessible design, including meaningful practice and feedback.
• Experience leading complex projects, navigating ambiguity, and influencing stakeholders.
• Proficiency with tools such as Articulate Rise 360 and Storyline, plus the ability to build beyond established formats.

Responsibilities

• Drive complete learning programs, partnering with stakeholders to identify performance needs and lead learning projects from discovery through launch and improvement.
• Create clear, practical learning across formats, including digital courses, facilitated experiences, interactions, games, simulations, and performance support.
• Use AI to explore, prototype, and produce high-quality learning, applying careful review for accuracy, instructional value, accessibility, and Rivian's voice.
• Manage scope and dependencies with partners, communicate progress, and adapt to changing business needs.
• Evolve team practices by testing new tools, sharing effective approaches, and coaching fellow designers.
• Use feedback, assessments, and performance data to improve learning effectiveness.

Skills

Instructional judgment

AI in learning design

Adult learning principles

Stakeholder influence

Project leadership

Tools

Articulate Rise 360

Storyline

Job description

Rivian Automotive is seeking a Lead Learning Experience Designer to shape how sales, service, and delivery teams acquire skills and deliver outstanding customer experiences. You will push the envelope in applying AI to learning design, prototyping realistic scenarios, interactive content, and tools that support on-the-job performance.

This hands-on role requires leading complex learning programs, partnering with stakeholders, and driving new ways of working.