Lead AI Chatbot & IVR QA Engineer

Info Way Solutions; Charlotte (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

Info Way Solutions seeks an experienced Chatbot IVR Test Lead to drive end-to-end testing for Contact Center, IVR, Voicebot, and Chatbot applications. You will supervise hands-on testing across manual and automated approaches with a focus on AI/Agentic platforms and NLP technologies.

The ideal candidate brings extensive testing expertise, strong leadership, and collaboration skills to ensure high-quality releases in a fast-paced environment.

Qualifications

• Extensive experience leading testing for IVR/Chatbot platforms.
• Hands-on testing across manual and automated approaches.
• Experience with AI/Agentic platforms and NLP/LLM tests.
• Proficiency with API testing (Postman, REST/JSON/XML).
• Strong SQL and database skills for data validation.
• Familiarity with Jira/Octane for defect tracking and test management.
• Leadership and stakeholder management in agile environments.

Responsibilities

• Lead end-to-end testing activities from planning through execution and reporting.
• Validate Chatbot, Voicebot, and IVR apps against business requirements.
• Design, develop, and execute manual and automated test scenarios.
• Build and enhance automated testing frameworks for NLP/LLM apps.
• Perform API, integration, functional, regression, and E2E testing.
• Identify, document, and track defects through closure.
• Collaborate with business teams and developers to ensure quality.
• Mentor team members and drive QA best practices.

Skills

Lead testing teams

Manual testing

Automation testing

NLP/LLM testing

Stakeholder management

API testing

SQL

Test planning

Agile environments

Tools

Kore.ai

ASAPP

Google GECX

Cyara

Agentic Automation

Postman

Jira

Octane

Linux

PuTTY

Job description

Info Way Solutions seeks an experienced Chatbot IVR Test Lead to drive end-to-end testing for Contact Center, IVR, Voicebot, and Chatbot applications. You will supervise hands-on testing across manual and automated approaches with a focus on AI/Agentic platforms and NLP technologies.

The ideal candidate brings extensive testing expertise, strong leadership, and collaboration skills to ensure high-quality releases in a fast-paced environment.