Lead Agentic AI & Google Cloud Architect for CCaaS

IPolarity; Charlotte (NC); On-site; USD 170,000 - 250,000; Full time

Job summary

IPolarity is seeking a Lead GECX Solution Architect to design and deploy intelligent voice and chat solutions in a Google Cloud environment. The role spans architecture, development, and enterprise integrations across CCaaS, IVR, CRM, and APIs.

The candidate will drive hands-on implementation, PoCs, and production deployment while leading technical teams and ensuring robust guardrails and handoff to human agents where needed.

Qualifications

• 12+ years of experience in solution architecture and engineering.

Responsibilities

• Design end-to-end contact center solutions across voice, chat, web, and mobile channels.

Skills

GECX

Google CCAI

Dialogflow CX

Vertex AI

Gemini

GCP

Agentic AI

LLM orchestration

API integration

Python/Java

CI/CD

CRM integrations

Communication leadership

Tools

REST APIs

Git

SQL

Job description

IPolarity is seeking a Lead GECX Solution Architect to design and deploy intelligent voice and chat solutions in a Google Cloud environment. The role spans architecture, development, and enterprise integrations across CCaaS, IVR, CRM, and APIs.

The candidate will drive hands-on implementation, PoCs, and production deployment while leading technical teams and ensuring robust guardrails and handoff to human agents where needed.