Lead Administrative Support Assistant - 4120014

State-of-Missour; Jefferson City (MO); On-site; USD 38,000 - 54,000; Full time

Job summary

Missouri Department of Natural Resources in Jefferson City seeks an administrative support specialist to assist with drinking water and clean water fee management. You will handle mailings, data entry, and deposits, while providing responsive service to internal and external customers.

The role emphasizes detail, routine office tasks, and coordination with the Water Protection Program. A flexible, team-oriented environment is offered with opportunities for professional growth.

Qualifications

• Attention to detail; thorough and conscientious in completing tasks.
• Proficient with computers, databases, and automated systems.
• Delivers high-quality service to internal and external customers.

Responsibilities

• Provide support to the drinking water and clean water fee managers.
• Assist with mailings, report preparation, and data entry.
• Process and prepare drinking water and clean water fee deposits and accept credit payments by phone.
• Process encumbrance documents and payments for Water Protection Program subawards.
• Assist with drinking water and clean water fee collection.
• Enter clean water violations into the Missouri Clean Water Information System and pursue compliance actions.
• Scan, index, and purge paper files into the program’s electronic file system.
• Answer the unit’s main phone line and provide assistance as needed.

Skills

Attention to Detail

Computer Skills

Customer Service

Conscientiousness

Job description

We respect and embrace the experiences, knowledge and contributions of our team members. We strive for a culture of belonging and balance by upholding our values: Stewardship, Integrity, Collaboration, Respect and Innovation. We are passionate about Missouri, our role to preserve, protect and enhance our environment and we are committed to serving its citizens. We believe our mission and vision serves a greater purpose and will be felt for generations to come.

Please note: The salary range listed in this job description is a base salary. Applicants eligible for years-of-service adjustments or shift differentials may exceed salary range listed above.

This position will be located at the Lewis and Clark State Office Building at 1101 Riverside Drive. Jefferson City, MO 65101.

• Provide support to the drinking water and clean water fee managers
• Assist with mailings, report preparation, and data entry
• Process and prepare drinking water and clean water fee daily deposits and receive credit payments by phone
• Process encumbrance documents and payments for the Water Protection Program subawards
• Assist with drinking water and clean water fee collection
• Data entry clean water violations into Missouri Clean Water Information System Administration and return to compliance when action is revolved for fees
• Scan, index, and purge paper files into program’s electronic file system
• Answer unit’s main phone line and provide assistance, as needed

To be successful in this position, a candidate will need the following skills:

• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
• Conscientiousness: Displays a high level of effort and commitment towards performing work; demonstrates responsible behavior.

Equivalent to those typically gained by:

• 3-5 years of relevant experience
• Ability to organize work on a daily or weekly basis by exercising independence and judgment
• Ability to perform a variety of administrative duties, operate basic office equipment, and perform related tasks in support of the unit
• Ability to provide guidance to other team members

(Additional education or experience may substitute for the required education or experience)

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Benefits & Work-life Balance

Our benefits package and flexible 40-hour work week promotes the mental and physical health of you and your family as you work towards achieving your professional goals. Benefits include paid vacation and sick leave, paid life insurance, medical, dental, vision and prescription insurance. Learn more here.

How we invest in you:

• Exceptional professional development: mentoring from experienced professionals, cross-media training, career advancement opportunities, paid trainings and continuing education tuition assistance.
• Support for professional registrations when required, through paid study materials, fees, study time, test time, exam fees and licensure renewal fees.

Misty Lange, Administrative Manager at 573-751-2994 or [e-mail]

Or

Sally Namassy, Recruiter at [e-mail]