Lead Administrative Receptionist

Presbyterian Homes & Services; Roseville (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Lead Administrative Receptionist to join their team. This full-time, on-site role is pivotal in providing excellent customer service and communication between the home office and numerous sites. The ideal candidate will have strong interpersonal and organizational skills, with a background in administrative support. You'll be responsible for maintaining a professional environment and leading the receptionist team, ensuring smooth operations and a welcoming atmosphere for all visitors. This is a fantastic opportunity to grow within a supportive and innovative organization committed to employee development.

Benefits

Health, Dental, HSA & FSA Options

Employer HSA Contributions

Life Insurance (AD&D)

Retirement Plan with Employer Match

Holiday Pay and Sick Leave

PTO

Same-Day Pay

Educational Discounts

Qualifications

• 3-5 years of experience as an Administrative Assistant or Office Administrator.
• Strong proficiency in Office 365 Suite and effective communication skills.

Responsibilities

• Deliver excellent customer service and maintain effective communication systems.
• Coordinate work for the receptionist team and assist in onboarding new members.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Multi-tasking Skills

Education

High School Diploma

Post-secondary Education

Tools

Office 365 Suite

Audio/Visual Equipment

Job description

Overview

Presbyterian Homes & Services is seeking a Lead Administrative Receptionist to join their team.

The Lead Administrative Receptionist–Home Office is responsible for providing excellent customer service and public relations needed for quality communication and services to all customers. This key position serves as a conduit between the home office and 60+ sites, providing front desk security, stewarding the home office environment, and acting as an information resource for staff, visitors, website inquiries, and callers.

This is an in-person, on-site full-time position, located in Roseville, MN.

Reporting Structure

The Lead Administrative Receptionist–Home Office reports directly to the Home Office Executive Assistant/Front Desk Manager. The role includes providing direction and supervision to other receptionist staff, coordinating project requests from the Home Office Functional teams, and ensuring smooth communication and operations.

Responsibilities

The Lead Administrative Receptionist–Home Office is responsible for delivering excellent customer service and maintaining effective communication systems. This role acts as a conduit between the home office and over 60 communities, manages front desk security, and serves as an information resource for staff, visitors, website inquiries, and callers.

Key Responsibilities include:

• Maintaining effective communication with all customers and staff, fostering teamwork, and using proactive, positive language with active listening skills.
• Serving as the lead and point person for the receptionist team, coordinating work, providing feedback, and assisting in onboarding new team members.
• Creating a positive first impression by greeting customers warmly, demonstrating professionalism, and handling inquiries efficiently.
• Maintaining a professional and safe environment by coordinating emergency procedures and understanding key programs and contacts.
• Supporting other areas as needed to achieve departmental and organizational goals.

Qualifications

• High School diploma required; post-secondary education preferred.
• 3-5 years of related experience as an Administrative Assistant or Office Administrator; supervisory experience is a plus.
• Strong interpersonal, communication, organizational, and multi-tasking skills.
• Experience with office equipment and multi-functional devices; familiarity with audio/visual equipment is desirable.
• Proficiency in Office 365 Suite (Outlook, Excel, Word, SharePoint, Teams, PowerPoint).
• Alignment with PHS's mission and values.
• Excellent English communication skills.

Pay Range

The estimated starting pay is $21.93-$27.00 per hour, depending on qualifications and market conditions.

Benefits

Full-time benefits (30+ hours/week):

• Health, dental, HSA & FSA options
• Employer HSA contributions
• Life insurance (AD&D)
• Retirement plan with employer match
• Holiday pay and sick leave

Part-time benefits (20-29 hours/week):

• Vision insurance
• Disability coverage
• Education assistance

Additional benefits include PTO, same-day pay, EAP, educational discounts, and more.

About PHS

Based in St. Paul, Minnesota, Presbyterian Homes & Services (PHS) is a nonprofit, faith-based organization offering housing, care, and services for older adults across Minnesota, Iowa, and Wisconsin. With over 7,500 employees, PHS serves more than 26,000 seniors through various communities and services. Established in 1955, PHS is committed to innovation, independence, and well-being, fostering a supportive environment for employee growth. Learn more on our website's Careers section.

PHS is an EEO/AA employer. All applicants will be considered regardless of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or public assistance status.