Commercial HVAC Service Manager — Lead Tech Team & Growth

Kelso Industries; Dallas (TX); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan with company  |

Paid time off

Opportunities for professional培训

Job summary

Kelso Industries seeks a Service Manager for its North Texas commercial HVAC service operations. You will lead 8-10+ technicians, oversee dispatch and scheduling, and drive profitability and customer satisfaction.

The role requires 10+ years in commercial HVAC service and 3+ years of leadership, with strong knowledge of RTUs, chillers, boilers, VRF/VRV, VFDs, and BAS. A high school diploma and HVAC training are preferred; valid license required.

Qualifications

• 10+ years of commercial HVAC service experience.
• 3+ years leading service technicians, supervisors, or service operations teams.
• Experience with RTUs, chillers, boilers, VRF/VRV, VFDs, BAS.
• Experience managing dispatch priorities, service workflows, and customers.
• Understanding of service department financials, labor utilization, gross margin, job costing, and KPIs.
• Proficiency with Microsoft Outlook, Excel, and service management software.
• Strong communication, organizational, and leadership skills.
• Ability to build teams, improve processes, and drive accountability.
• Valid driver's license and acceptable driving record.
• High school diploma or GED; HVAC training preferred

Responsibilities

• Lead, mentor, and support a team of 8-10+ commercial HVAC service technicians.
• Oversee daily service operations, dispatch coordination, and technician scheduling.
• Monitor service department performance, productivity, profitability, and customer satisfaction.
• Support the growth of preventive maintenance agreements, service contracts, and recurring revenue opportunities.
• Assist with estimating, job costing, budgeting, and resource planning.
• Provide technical guidance and troubleshooting support for complex service issues.
• Collaborate with service sales, project management, field operations, and accounting teams to ensure successful project execution.
• Review service reports, work orders, and invoicing for accuracy and timely completion.
• Establish and monitor key performance indicators (KPIs) to drive continuous improvement.
• Promote a culture of safety, accountability, professionalism, and customer service excellence.

Skills

HVAC leadership

Team management

Dispatch coordination

Customer service

Data-driven decisions

Education

High school diploma or GED

HVAC training

Tools

Microsoft Outlook

Excel

Service management software

Job description

Kelso Industries seeks a Service Manager for its North Texas commercial HVAC service operations. You will lead 8-10+ technicians, oversee dispatch and scheduling, and drive profitability and customer satisfaction.

The role requires 10+ years in commercial HVAC service and 3+ years of leadership, with strong knowledge of RTUs, chillers, boilers, VRF/VRV, VFDs, and BAS. A high school diploma and HVAC training are preferred; valid license required.