Lead 911 Shift Supervisor

York-County; Pennsylvania; On-site; USD 65,000 - 85,000; Full time

Job summary

York County in south-central Pennsylvania invites applications for the 911 Shift Supervisor, a supervisory role overseeing the operations of the assigned shift within the York County 911 Communications Center. The position ensures dispatchers and call takers are accurate, timely, and efficient, with daily oversight through direct observation and review of incident reports.

The Shift Supervisor reports to the Operations Manager and participates in training, policy development, and performance

Qualifications

• Three years’ work experience in a 911-dispatch agency that fields 911 calls and/or dispatches for police, fire and EMS, preferably in a supervisory capacity or related work in public safety communications as it relates to junior staff development.
• Knowledge of 911 Center Operations including Call Taking, Law Enforcement Dispatch, and Fire/EMS Dispatch.
• Ability to speak clearly and concisely; think clearly and act quickly in emergencies.
• Ability to lead a work group to achieve the goals and objectives of the York County 911 Communications Center.
• Ability to exercise independent judgment in evaluating, prioritizing, and acting upon emergency and routine requests and the ability to handle several situations simultaneously.

Responsibilities

• Coordinates and supervises the activities of the 911 Communications Center during an assigned shift to ensure a timely response to calls for service by field units.
• Performs the duties of a 911 Dispatcher when necessary, including relieving for breaks, covering operational needs, and assisting with higher than average 911 call volume.
• Prepares required reports and summaries of Communications Center activities.
• Evaluates employee performance and makes appropriate training recommendations.
• Assists in training staff including new employees.
• Investigates complaints and recommends appropriate action.
• Assists with scheduling, including handling unplanned absences.
• Assists with developing and implementing policy.
• Regularly monitors police, fire and EMS radios for accuracy and proper communication.
• Review dispatch operations and make recommendations for operational improvement.
• Handle routine media requests.
• Identifies and reports urgent and non-urgent technical issues.
• Identifies and makes notifications for major incidents.
• Complete training and continuing education assignments as assigned.
• Maintains situational awareness of Communications Center call volume and dispatch activities; implements additional dispatches, notifications, and emergency conditions as needed.
• Conduct monthly staff meetings as requested.
• Performs other related duties as assigned.

Skills

Leadership

Communication

Stress management

Team supervision

Shift work

Education

High school diploma or GED

Tools

911 CAD systems

911 radios

Paging processes

Job description

York County in south-central Pennsylvania invites applications for the 911 Shift Supervisor, a supervisory role overseeing the operations of the assigned shift within the York County 911 Communications Center. The position ensures dispatchers and call takers are accurate, timely, and efficient, with daily oversight through direct observation and review of incident reports.

The Shift Supervisor reports to the Operations Manager and participates in training, policy development, and performance