Shift Supervisor - 911 Communications

Lyon County Emergency Communications Center; Emporia (KS); On-site; USD 56,000 - 72,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Job summary

An established industry player is seeking a dedicated 911 Communications Shift Supervisor to manage shifts and oversee a team of Communications Officers. This full-time role is vital for ensuring effective communication between the public and emergency services. The ideal candidate will have a strong background in emergency communications and supervisory experience. You will be responsible for leading the team, ensuring compliance with protocols, and maintaining high standards of service. This position offers the opportunity to make a significant impact in your community while enjoying comprehensive benefits, including health and dental insurance. If you thrive in a dynamic environment and are passionate about serving the public, this could be the perfect role for you.

Qualifications

• 3+ years of emergency communications experience required.
• 1 year of supervisory experience preferred.

Responsibilities

• Manage shifts and perform Communications Officer duties.
• Lead, oversee, and train the Communications team.
• Ensure compliance with EMD/EFD protocols.

Skills

Problem Solving

Decision Making

People Skills

Supervision

Education

High School Diploma or GED

Job description

Lyon County Emergency Communications Center Emporia, KS

5 days ago Be among the first 25 applicants

Heart centered leader, Developer of people..

911 Communications Shift Supervisor

Lyon County Emergency Communications Center is seeking a 911 Communications Shift Supervisor. This full-time, non-exempt position is responsible for managing shifts and performing Communications Officer (dispatch) duties. The Shift Supervisor acts as a crucial link between the public and emergency services while leading, overseeing, and training the Communications team. This position is eligible for full-time benefits including health/dental/vision insurance as well as paid time off. This position may be required to work weekends, nights, and/or holidays. Three years of emergency communications experience is required and at least one year of supervisory experience is preferred. Salary starts at $27.00 to $30.00 per hour, depending on experience.

Lyon County is an Equal Opportunity Employer. Veterans Preference applies to all Lyon County positions.

JOB DESCRIPTION:

1. JOB SUMMARY: This non-exempt, grade 6 position is crucial as the primary link between the public and emergency services. Communications Shift Supervisors manage shifts and perform Communications Officer duties. As a Communications Officer, you handle emergency and administrative requests, triage situations, and coordinate responses while ensuring safety. Additional duties include leading, overseeing, and training the Communications Officer team.
2. DISTINGUISHING FEATURES OF WORK:
3. The employee in this position must accept the responsibility to support and promote this organization's mission and comply with its directives.
4. This is a responsible, skilled position with some administrative duties directly concerned with the development and supervision of the following Communications activities:
5. Supervision and control of the Communications Center
6. Frontline Communications Officer tasks
7. Quality Assurance of call handling, data entry, and other work performed during shifts and addressing issues as they arise
8. Ensure NG911 and communications systems are in working order
9. Enforcement of Center and County policies and procedures
10. Compliance with EMD/EFD protocols as written by the IAED
11. Serving as a liaison between frontline staff and partner agencies
12. Keeping the administration apprised of critical issues within the center
13. Maintain records in accordance with federal, state, and local regulations
14. EXPECTATIONS:
15. Executing the successful management of the shift that they are assigned
16. Supervises and directs all assigned staff in their span of control in daily activities including but not limited to, radio traffic, call taking, technology review and assessment, as well as any other information processing
17. Handling any concerns or conflicts between staff members
18. Documents absences and ensure appropriate shift coverage for shifts that they are assigned
19. Establishes and assigns workloads as needed and oversees completion of that work
20. Ensures that all call entry into Flex CAD is complete and accurate, and that the shift-to-shift briefing has occurred
21. Processes employee concerns or disciplines as appropriate. Refers all major disciplinary issues to the Deputy Director or Director for handling and recommends possible action.
22. Documenting any coaching, or correction that has taken place on shift
23. Performing evaluations yearly for staff in their span of control in a prompt and unbiased manner
24. Ensuring daily/week shift management workload is complete and accurate
25. Coaching and training of center staff as needed
26. To process time off requests to completion, in a timely and fair manner.
27. Being the information liaison between the staff and the administration
28. Shift supervisors attend all Supervisory Meetings and disseminate information to all staff assigned to their span of control preferably face to face.
29. Keep the information flow to staff and to the administration as constant as possible.
30. Advising the administration, or other partners (IT, Command Staff, Maintenance) of issues with communication center equipment immediately
31. Effectively maintain and grow the Communications Center
32. Work to identify training gaps in current staff and assist in coaching or identifying training solutions
33. Develop a plan for personal self-development and work with administration to achieve those goals
34. Assigning or executing cleaning of the center as needed
35. Conducting maintenance of the equipment, both scheduled and unscheduled or contacting appropriate personnel when required
36. Foster a positive relationship with staff, agencies we serve, and the public
37. Continually seek ways to engage staff, boost morale, and connect with center staff
38. MARGINAL FUNCTIONS:
39. Documentation of various forms
40. Situational awareness of incidents handled around the room, throughout the county and in neighboring jurisdictions
41. Other related work as required or directed
42. QUALIFICATIONS
43. Experience: Three years minimum public safety emergency communication experience is required. A shift supervisor is expected to demonstrate the necessary skills to perform the job within 90 days of hire. One year of supervisory experience is preferred.
44. Education: High School diploma or GED required. Requires receiving at least fifteen hours of continuing education annually to maintain proficiency and certification. Must maintain NCIC and EMD certifications.
45. Skills: Must have a high level of problem solving and decision-making skills. Must have a high level of people skills and the ability to manage under stressful situations.
46. Supervision: Employees in this position are required to provide direct supervision to any staff under their span of control. They will be supported and directed by the administration.
47. Special Requirements: Because of the confidential, sensitive nature of information processed and Criminal Justice Information Systems regulations, this individual must be able to pass a background investigation and polygraph examination. Felony criminal history will automatically disqualify or terminate employment.