Lead 911 Training & Standards Manager

York-County; Pennsylvania; On-site; USD 85,000 - 120,000; Full time

Job summary

York County is seeking a 911 Training Manager to lead the Training Department, set standards for 911 operations, and drive ongoing staff development. The role requires overseeing curriculum and certifications, coordinating with leadership, and ensuring cost-effective training delivery.

You will supervise Training Supervisors, coordinate with E911 and APCO/PEMA standards, and manage ongoing training programs, audits, and staff growth initiatives within York County 911.

Qualifications

• Requires a high school diploma or GED.
• Minimum of five years in a public safety communications center with at least two years in a supervisory or training capacity.
• Knowledge of 911 center operations, call taking and dispatch procedures.

Responsibilities

• Directs and manages the Training Department of York County 911, focusing on world class training.
• Develops training programs in accordance with E911 requirements and certifications.
• Monitors training activities to ensure needs are met and validates curriculum effectiveness.
• Oversees CTO program and ensures staff knowledge on training benchmarks.
• Coordinates with senior leadership to maintain training standards and budget adherence.
• Organizes monthly and quarterly training presentations, meetings, and on‑the‑job training sessions.
• Assists in hiring processes and maintains training records and state/county reporting.

Education

High school diploma or GED

Job description

York County is seeking a 911 Training Manager to lead the Training Department, set standards for 911 operations, and drive ongoing staff development. The role requires overseeing curriculum and certifications, coordinating with leadership, and ensuring cost-effective training delivery.

You will supervise Training Supervisors, coordinate with E911 and APCO/PEMA standards, and manage ongoing training programs, audits, and staff growth initiatives within York County 911.