Critical Response Switchboard Operator

TMPC; San Francisco (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

CMA, LLC is seeking a Telephone/Switchboard Operator in San Francisco to manage high-volume calls, route inquiries, and support emergency communications. The role requires monitoring alarm panels and paging on-call staff 16 hours daily, 365 days a year, with shifts across 1st and 2nd shifts.

Strong attention to detail and calm under pressure are essential. Join a mission-driven team that prioritizes safety, reliability, and efficient crisis response.

Qualifications

• Answer and direct incoming calls to proper departments.
• Monitor code blue, fire, and gas alarm panels.
• Alert staff of emergency codes via paging systems and overhead announcements.
• Page on-call physicians and medical staff when needed.
• Document and log all codes and call activity daily.
• The switchboard is manned 16 hours per day, 365 days per year.

Responsibilities

• Answer and direct incoming calls to proper departments.
• Monitor code blue, fire, and gas alarm panels.
• Alert staff of emergency codes via paging systems and overhead announcements.
• Page on-call physicians and medical staff when needed.
• Document and log all codes and call activity daily.

Skills

Telephone/Switchboard

Emergency paging

Job description

CMA, LLC is seeking a Telephone/Switchboard Operator in San Francisco to manage high-volume calls, route inquiries, and support emergency communications. The role requires monitoring alarm panels and paging on-call staff 16 hours daily, 365 days a year, with shifts across 1st and 2nd shifts.

Strong attention to detail and calm under pressure are essential. Join a mission-driven team that prioritizes safety, reliability, and efficient crisis response.