LCL Export Customer Service Coordinator

Shipco Transport Inc.; Chicago (IL); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Vision insurance

STD

LTD

Flexible benefits account

Wellness program

401(k) match

Job summary

Shipco Transport Inc. in Chicago, IL seeks an experienced LCL Export Customer Service Coordinator to join our veteran Customer Service team.

This full-time role reports to the LCL Export Customer Service Manager and offers hourly compensation of $22.00-$26.00 with full benefits and opportunities for growth. The ideal candidate will have a background in LCL ocean export, strong data entry, and excellent written and verbal communication.

Qualifications

• Minimum 3 years’ experience in LCL ocean export customer service and/or operations (preferred but not required).
• Knowledgeable in all aspects of export customer service and/or operations.
• Strong data entry skills required.
• Excellent verbal and written communication, organization, attention to detail, and ability to work in a fast-paced, multi-tasking environment.
• Resourceful and out-of-the-box thinking.
• Reports to the LCL Export Customer Service Manager.

Responsibilities

• Assist customers with bookings, quotes, pickups, and general transportation questions.
• Ensure Inland Pickups are followed through, and Inland Transportation agreements are met.
• Coordinate with overseas offices and agents for approvals.
• Troubleshoot between customers and Shipco/Agent offices.
• Ensure shipments comply with US Export laws and regulations.
• Other duties as assigned.

Skills

LCL export

Customer service

Data entry

Communication

Organization

Multi-tasking

Problem solving

NVOCC experience

Job description

LCL Export Customer Service Coordinator

Department: Customer Service

Employment Type: Full Time

Location: Chicago, IL

Reporting To: Kristen Carroll

Compensation: $22.00 - $26.00 / hour

Description

As a subsidiary of Denmark-based Scan-Group, our history in shipping and logistics dates back to 1969. From Scan-Group, Shipco Transport was founded in 1988 and has organically grown into one of the world’s leading neutral NVOCCs. Headquartered in Chatham, New Jersey, Shipco Transport operates more than 75 offices in over 30 countries across 5 continents and employs over 2,200 people. Our company’s truly intermodal character, offering LCL & FCL Ocean and Air freight services, uniquely positions Shipco as a ‘one-stop’ provider of worldwide transportation solutions. (Website: www.shipco.com)

Shipco Transport Inc., a leading international cargo transportation company, has an immediate opening at our CHI branch located in Franklin Park, IL for an experienced LCL Export Customer Service Coordinator.

We are looking for a candidate who is proactive, dynamic, highly motivated, reliable, and who understands and appreciates the importance of a team effort. The candidate should also possess the ability to ‘think outside the box’, think and work outside their local market, and be aware of various time zones and regional norms for all parties involved.

Key Responsibilities

• Assist customers with requests for assistance in bookings, quotes, pickups, and general transportation-related questions.
• Ensure Inland Pickups are followed through, and Inland Transportation agreements are met.
• Reach out to overseas offices and agents for hazardous and other required approvals.
• Troubleshooting between customers and Shipco/Agent offices.
• Ensure that shipments processed are in compliance with the laws and regulations governing the US Export Industry.
• Other duties as assigned.

Skills, Knowledge and Expertise

• Minimum 3 years’ experience in LCL ocean export customer service and/or operations is preferred but not required, preferably from an NVOCC background, but a candidate with VOCC or freight forwarder experience will also be considered.
• Knowledgeable in all aspects of export customer service and/or operations.
• Strong data entry skills required.
• Excellent verbal and written communication skills, excellent organization skills, attention to detail, and an aptitude for a fast-paced, multi-tasking, customer service-minded environment.
• Resourceful and out-of-the-box thinking.
• Relies on pre-established guidelines.
• Reports to the LCL Export Customer Service Manager.

Benefits

We offer a positive and friendly atmosphere with opportunities for advancement and personal growth. Salary is commensurate with experience.

• We offer medical, dental, life, and vision insurance, STD, and LTD insurance.
• We also offer a flexible benefits account, an optional wellness program, and a matching 401(k) plan.

Shipco Transport is an Equal Opportunity Employer, welcoming applications from individuals of all abilities, backgrounds, and experiences.