Lawn Care Service Leader — Coaching, Training & Ops

TruGreen; Glenarm (IL); On-site; USD 61,000 - 78,000; Full time

Job summary

TruGreen in Glenarm, IL is seeking a senior leader to recruit, train and supervise a team of lawn care specialists. You will coach field staff to exceed customer expectations and improve retention through outstanding service.

This role demands strong leadership, coaching and organizational skills, with experience in staffing, salary decisions, on-going training, safety compliance and driving customer satisfaction. Travel within the region is required and you must hold a valid driver's license.

Qualifications

• Associate's degree in business-related discipline with 2+ years related experience
• 2+ years supervisory management experience
• Bachelor's degree and sales experience preferred; extensive local travel
• Valid, permanent driver's license and current liability auto insurance
• Must be 21 years of age by date of hire

Responsibilities

• Evaluate service quality and minimize customer complaints
• Coach and develop lawn specialists and trainees
• Recruit, interview and select staff and administer salary actions
• Plan and conduct training for service personnel
• Supervise technicians to meet service and sales goals
• Ensure safety and adherence to company policies
• Coordinate information flow between customers and field technicians
• Prepare composite reports and conduct management meetings
• Maintain DOT pre/post trip inspections and licenses
• Promote teamwork and maintain positive morale

Skills

Communication skills

Leadership

Staff coaching

Sales planning

Time management

MS Office

Customer service

Recruiting

Training

Education

Associate's degree in business-related discipline

2+ years supervisory management experience

Bachelor's degree and sales experience preferred

Valid driver's license

Tools

Microsoft Office

Job description

TruGreen in Glenarm, IL is seeking a senior leader to recruit, train and supervise a team of lawn care specialists. You will coach field staff to exceed customer expectations and improve retention through outstanding service.

This role demands strong leadership, coaching and organizational skills, with experience in staffing, salary decisions, on-going training, safety compliance and driving customer satisfaction. Travel within the region is required and you must hold a valid driver's license.