Lawn Care Service Manager — Lead & Grow Your Team

TruGreen Limited; Glenarm (IL); On-site; USD 61,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Company 401(k) matching

Job summary

TruGreen Limited in Illinois seeks an experienced manager to recruit, train, and supervise a team of lawn care specialists, coaching them to surpass customer expectations and improve retention. You will oversee service quality, safety, and operations while collaborating with other managers to optimize staff and process performance.

The role requires supervisory experience, strong communication skills, and a commitment to safe, compliant field operations with extensive local travel.

Qualifications

• Associate’s degree in a business-related discipline and two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services required, or an equivalent combination of education and experience.
• 2+ years of supervisory management experience required.
• Bachelor’s degree and sales experience preferred. Requires extensive local travel. Valid, permanent driver’s license from state of residence. Must be 21 years of age by date of hire.

Responsibilities

• Evaluates the quality of service provided to customers and develops procedures to minimize customer complaints.
• Ensures diplomacy concerning customer service-related concerns.
• Coaches and develops lawn specialists and trainees.
• Works with other managers to identify ways to reduce customer cancellations.
• Recruits, interviews and selects personnel needed to efficiently staff the service function.
• Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy.
• Plans and conducts new hire and on-going training for service personnel in customer service skills, technical skills, safety policies, and procedures.
• Supervises a team of technicians to ensure service (production and sales) goals are met.
• Maintains positive morale among personnel and actively promotes teamwork.
• Examines associate work for accuracy, neatness, and conformance to best practices as well as company policies and procedures.
• Determines work procedures issuing oral and written instructions.
• Expedites workflow by coordinating the sharing of information between customer and field technician.
• Prepares work schedules and assigns and monitors duties to service personnel for efficiency.
• Prepares composite reports from individual reports of subordinates.
• Conducts daily and weekly management meetings.
• Ensures that a safe workplace is provided for all associates by ongoing training and adherence to company policies.
• Maintains Department of Transportation Pre/Post Trip Inspection and Drive Qualification files.
• Ensures current licensing is maintained by all associates as required by company policy/state and/or federal law.

Skills

Verbal communication

Written communication

Leadership

Team building

Talent development

Sales planning

Time management

Service industry knowledge

MS Office

Business analysis

Education

Associate degree in business-related discipline

Bachelor’s degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

TruGreen Limited in Illinois seeks an experienced manager to recruit, train, and supervise a team of lawn care specialists, coaching them to surpass customer expectations and improve retention. You will oversee service quality, safety, and operations while collaborating with other managers to optimize staff and process performance.

The role requires supervisory experience, strong communication skills, and a commitment to safe, compliant field operations with extensive local travel.