Lawn Care Service Manager — People & Growth Champion

TruGreen; Mentor (OH); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Company matching 401(k)

Job summary

TruGreen is seeking a talented service supervisor in Mentor, OH to recruit, train, and supervise a team of lawn care specialists. You will coach field staff to exceed customer expectations and improve retention, while coordinating schedules and ensuring compliance with safety and company policy.

This role requires strong leadership, communication, and people development skills, with travel as needed. Join a team focused on delivering excellent lawn care services and customer satisfaction in a

Qualifications

• Associate’s degree in a business-related discipline and two years or more of related experience.
• 2+ years of supervisory management experience required.
• Bachelor’s degree and sales experience preferred; requires extensive local travel.
• Valid, permanent driver’s license from state of residence; current liability auto insurance.
• Must be 21 years of age by date of hire.

Responsibilities

• Evaluates service quality and develops procedures to minimize customer complaints; ensures diplomacy in service-related matters.
• Coaches and develops lawn specialists and trainees; works with managers to reduce cancellations.
• Recruits, interviews, selects staff; evaluates performance; administers salary actions per policy.
• Plans and conducts training for service personnel in customer service, technical skills, safety, and procedures.
• Supervises a team to ensure production and sales goals are met; promotes teamwork and morale.
• Examines associate work for accuracy and conformance to best practices and policy.
• Determines work procedures and expedites workflow; prepares schedules and monitors duties.

Skills

Verbal and written communication

Leadership

Time management

Business process analysis

Microsoft Office

Education

Associate’s degree in business-related discipline

Bachelor’s degree and sales experience preferred

Two years supervisory management experience

Tools

Microsoft Office

Job description

TruGreen is seeking a talented service supervisor in Mentor, OH to recruit, train, and supervise a team of lawn care specialists. You will coach field staff to exceed customer expectations and improve retention, while coordinating schedules and ensuring compliance with safety and company policy.

This role requires strong leadership, communication, and people development skills, with travel as needed. Join a team focused on delivering excellent lawn care services and customer satisfaction in a