Lawn Care Dispatch & Customer Support Specialist

Lawn Squad; Avon (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Lawn Squad in Avon, OH is seeking a detail-oriented Customer Service Representative to coordinate service appointments, support Technicians in the field, and serve as the key communication link between customers, Purchasing, Warehouse, and Operations. Experience with CRM systems and a commitment to friendly, professional customer care is required.

The ideal candidate will handle outbound and inbound calls, schedule yearly maintenance visits, manage rescheduling, and work to maximize productivity

Qualifications

• High School Diploma or equivalent required.
• Above average verbal and telephone communication skills are essential.
• Must have good computer software skills.
• Prior customer service experience preferred.

Responsibilities

• Makes outbound calls to current customers and schedules their yearly maintenances.
• Takes inbound calls
• Makes every effort to compress call scheduling effectively maximizing productivity and revenue.
• Notifies clients ahead of time if the Technician is not going to arrive at their home within the scheduled time window.
• Re-schedules appointment times at client’s convenience as necessary.
• Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Technicians.
• Strictly adheres to the Dispatching for Profits Priority Service Schedule, including the 10-28 dispatching system, to ensure the “Right” Technician is sent to the “Right” appointment.
• Shares responsibility to ensure that all Technicians arrive at their designated appointmentson time.
• Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues.
• Notifies the Operations Manager if a Technician is not performing at maximum acceptable performance standards.
• Enters equipment type and age information for systems into SuccessWare to keep accurate client location data and for generating future sales leads on older equipment.

Skills

Customer service

Communication skills

Computer skills

Education

High School Diploma

Tools

SuccessWare

Job description

Lawn Squad in Avon, OH is seeking a detail-oriented Customer Service Representative to coordinate service appointments, support Technicians in the field, and serve as the key communication link between customers, Purchasing, Warehouse, and Operations. Experience with CRM systems and a commitment to friendly, professional customer care is required.

The ideal candidate will handle outbound and inbound calls, schedule yearly maintenance visits, manage rescheduling, and work to maximize productivity