Law Firm Operations Manager — Case Flow & KPIs

The Tyson Law Firm; Dallas (TX); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Paid Holidays

401(k)

Health insurance

Paid time off

Job summary

The Tyson Law Firm in Dallas, Texas seeks an experienced Law Firm Operations Manager to improve accountability, strengthen internal systems, and ensure cases, prospective clients, and administrative priorities move forward. This hands-on operator manages people, processes, deadlines, reporting, and execution.

The role requires managing non‑legal operations, working directly with the owner, attorneys, and staff, ensuring clear expectations and timely completion of tasks while holding employees

Qualifications

• At least three years of management, operations, or senior administrative experience within a law firm.
• Direct experience supervising legal assistants, case managers, intake personnel, paralegals, or other staff.
• Working knowledge of law-firm case workflows, client intake, deadlines, file management, and obligations.
• Demonstrated experience establishing expectations, measuring performance, and holding employees accountable.
• Strong organizational, problem-solving, and written communication skills.
• Ability to manage multiple departments, priorities, and deadlines simultaneously.
• Ability to identify problems independently and present solutions.
• Comfort working with a demanding growth-oriented law-firm owner.
• Proficiency with case-management systems and reporting tools; Microsoft Office or Google Workspace.
• Ability to work on-site in Dallas.

Responsibilities

• Establish and enforce accountability across case managers, intake personnel, and administrative staff.
• Monitor case movement, outstanding tasks, file documentation, deadlines, and workflow compliance.
• Ensure attorneys and staff update Clio and other internal tracking systems.
• Develop and maintain KPIs for intake, case management, productivity, client communication, and file progression.
• Conduct weekly operational meetings and provide concise reports identifying results and decisions.
• Identify stalled cases and overdue tasks before they become bigger problems.
• Oversee intake performance, including response times and conversion tracking.
• Manage hiring, onboarding, training, performance evaluation, and development of non-attorney staff.
• Document, implement, and improve standard operating procedures across the firm.
• Coordinate workflows across personal injury, criminal-defense, and family-law practices.
• Improve productivity without interfering with attorneys’ independent judgment.
• Evaluate staffing needs and recommend practical changes based on workload.

Skills

People leadership

Operations management

Law firm operations

Process improvement

KPIs and reporting

Microsoft Office / Google Workspace

Tools

Clio Manage

Clio Grow

Microsoft Office / Google Workspace

Job description

The Tyson Law Firm in Dallas, Texas seeks an experienced Law Firm Operations Manager to improve accountability, strengthen internal systems, and ensure cases, prospective clients, and administrative priorities move forward. This hands-on operator manages people, processes, deadlines, reporting, and execution.

The role requires managing non‑legal operations, working directly with the owner, attorneys, and staff, ensuring clear expectations and timely completion of tasks while holding employees