PI Operations Lead — Optimize High-Volume Law Firm

Bush & Bush Law Group; Irving (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Comprehensive benefits package

Positive culture

Flexible work arrangements

Job summary

Bush & Bush Law Group based in Irving, Texas seeks a Personal Injury Operations Manager to lead day-to-day operations for a high-volume plaintiff personal injury law firm. This role is crucial for driving efficiency and accountability across teams while maintaining excellent client service levels.

The ideal candidate should have extensive operations experience within law firms, a strong understanding of Texas PI workflows, and proven leadership skills. The position offers a supportive culture with opportunities for growth and competitive compensation.

Qualifications

• 5+ years of law firm operations or legal operations experience.
• Strong understanding of Texas PI workflow from intake through settlement/litigation support.
• Experience managing teams in a high-volume environment.

Responsibilities

• Oversee daily operations across intake, pre-litigation, records, demands, case management, and support teams.
• Manage staff performance, accountability, workload distribution, and training.
• Track KPIs including lead conversion and operational efficiency.

Skills

Law firm operations experience

Leadership skills

Communication skills

Operational improvements

Bilingual English/Spanish

Tools

Legal case management software

Job description

Bush & Bush Law Group based in Irving, Texas seeks a Personal Injury Operations Manager to lead day-to-day operations for a high-volume plaintiff personal injury law firm. This role is crucial for driving efficiency and accountability across teams while maintaining excellent client service levels.

The ideal candidate should have extensive operations experience within law firms, a strong understanding of Texas PI workflows, and proven leadership skills. The position offers a supportive culture with opportunities for growth and competitive compensation.