Law Firm Operations Lead: Systems, AI & Growth

Safe Harbor Wills and Trusts; Town of Camillus (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

Safe Harbor Wills & Trusts in New York is seeking an Operations Manager – Systems, Workflows & AI Enablement to lead cross‑functional teams, design scalable processes, and implement technology that supports growth. You’ll own execution across practice areas and partner with the Owner/Principal Attorney to codify standards.

The ideal candidate has proven experience building and managing teams, administering SOS, measuring KPIs, and driving revenue expansion through efficient workflows and

Qualifications

• Experience leading teams and scaling operations.
• Proven ability to implement systems and workflows.
• Strong focus on KPIs and revenue growth.

Responsibilities

• Build and manage cross-functional teams.
• Administer SOS and related systems.
• Define and monitor KPIs to track performance.
• Drive revenue growth through operational efficiency.

Skills

Team leadership

Systems design

Process improvement

Technology implementation

Business growth

KPI measurement

Revenue growth

Tools

SOS

Job description

Safe Harbor Wills & Trusts in New York is seeking an Operations Manager – Systems, Workflows & AI Enablement to lead cross‑functional teams, design scalable processes, and implement technology that supports growth. You’ll own execution across practice areas and partner with the Owner/Principal Attorney to codify standards.

The ideal candidate has proven experience building and managing teams, administering SOS, measuring KPIs, and driving revenue expansion through efficient workflows and