Law Firm Administrator & Operations Manager

Safe Harbor Wills and Trusts; Town of Camillus (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

Safe Harbor Wills & Trusts in New York is seeking an Operations Manager – Systems, Workflows & AI Enablement to lead cross‑functional teams, design scalable processes, and implement technology that supports growth. You’ll own execution across practice areas and partner with the Owner/Principal Attorney to codify standards.

The ideal candidate has proven experience building and managing teams, administering SOS, measuring KPIs, and driving revenue expansion through efficient workflows and

Qualifications

• Experience leading teams and scaling operations.
• Proven ability to implement systems and workflows.
• Strong focus on KPIs and revenue growth.

Responsibilities

• Build and manage cross-functional teams.
• Administer SOS and related systems.
• Define and monitor KPIs to track performance.
• Drive revenue growth through operational efficiency.

Skills

Team leadership

Systems design

Process improvement

Technology implementation

Business growth

KPI measurement

Revenue growth

Tools

SOS

Job description

OPERATIONS MANAGER – SYSTEMS, WORKFLOWS & AI ENABLEMENT

Safe Harbor Wills & Trusts is seeking a proven leader with a track record of leading teams, building systems, improving processes, implementing technology, and helping an organization scale.

The Owner/Principal Attorney is a visionary, strategist, and innovator. Growth is now constrained by operational bandwidth, inconsistent workflows, and the lack of a single person who fully owns execution across all practice areas.

Why This Role Matters

As Operations Manager, your work will directly shape how the firm operates, how it scales, and how clients are served over the long term. You’ll partner closely with an owner who values structure, respects operational leadership, and gives you the authority to implement systems that last.

The successful candidate has experience in building and managing teams, administering SOS, measuring KPIs, and growing revenue.