Law Firm Operations & Intake Manager

Kamal Law Firm, PLLC; Houston (TX); On-site; USD 50,000 - 60,000; Full time

Job summary

Kamal Law Firm, PLLC in Houston seeks an experienced Office Manager to support daily operations, including intake, billing, client communication, and case management. The role emphasizes structure, accountability, and seamless collaboration with the legal team to deliver a professional client experience.

The ideal candidate brings law firm experience in family and immigration matters, can manage people and processes, and will help optimize workflows and KPIs while maintaining high service

Qualifications

• Experience in a law firm preferred, especially family and immigration law.
• Ability to hold team members accountable and manage difficult client conversations.
• Strong understanding of intake, billing, trust replenishment, client communication, and case management workflows.

Responsibilities

• Oversee intake and sales workflows; monitor new leads; ensure timely contact; improve conversion from inquiry to consultation and retained client.
• QA reviews of intake and client calls; identify training opportunities; improve communication, professionalism, empathy, and consistency.
• Set and monitor KPIs for intake, sales, billing, case progression, and client communication.
• Ensure timely and accurate billing; monitor trust balances and retainer replenishment.
• Help collect on past-due invoices and outstanding balances.
• Coordinate with attorneys, paralegals, intake staff, billing team, and outside vendors.
• Maintain office procedures, policies, and internal workflows; identify gaps and streamline daily operations.

Skills

Law firm exp

Family law

Immigration law

Intake workflows

Billing workflows

KPIs

Communication

Tools

Legal case mgmt software

Job description

Kamal Law Firm, PLLC in Houston seeks an experienced Office Manager to support daily operations, including intake, billing, client communication, and case management. The role emphasizes structure, accountability, and seamless collaboration with the legal team to deliver a professional client experience.

The ideal candidate brings law firm experience in family and immigration matters, can manage people and processes, and will help optimize workflows and KPIs while maintaining high service