Law Firm Office Manager

Kamal Law Firm, PLLC; Houston (TX); On-site; USD 50,000 - 60,000; Full time

Job summary

Kamal Law Firm, PLLC in Houston seeks an experienced Office Manager to support daily operations, including intake, billing, client communication, and case management. The role emphasizes structure, accountability, and seamless collaboration with the legal team to deliver a professional client experience.

The ideal candidate brings law firm experience in family and immigration matters, can manage people and processes, and will help optimize workflows and KPIs while maintaining high service

Qualifications

• Experience in a law firm preferred, especially family and immigration law.
• Ability to hold team members accountable and manage difficult client conversations.
• Strong understanding of intake, billing, trust replenishment, client communication, and case management workflows.

Responsibilities

• Oversee intake and sales workflows; monitor new leads; ensure timely contact; improve conversion from inquiry to consultation and retained client.
• QA reviews of intake and client calls; identify training opportunities; improve communication, professionalism, empathy, and consistency.
• Set and monitor KPIs for intake, sales, billing, case progression, and client communication.
• Ensure timely and accurate billing; monitor trust balances and retainer replenishment.
• Help collect on past-due invoices and outstanding balances.
• Coordinate with attorneys, paralegals, intake staff, billing team, and outside vendors.
• Maintain office procedures, policies, and internal workflows; identify gaps and streamline daily operations.

Skills

Law firm exp

Family law

Immigration law

Intake workflows

Billing workflows

KPIs

Communication

Tools

Legal case mgmt software

Job description

Law Firm Office Manager

Kamal Law Firm, PLLC Houston, Texas, United States

About this position

Kamal Law Firm is seeking an experienced and highly organized Office Manager with a background in family law and immigration law to support the daily operations of the firm and ensure that intake, billing, client communication, and case management processes are handled efficiently.

This role is ideal for someone who understands the fast-paced and sensitive nature of family and immigration matters, can manage both people and processes, and is comfortable stepping into operational gaps to keep the firm moving forward.

This is a key role within Kamal Law Firm and requires someone who can create structure, improve accountability, support the legal team, and ensure clients receive a professional and organized experience.

Interested candidates should submit their resume and relevant experience for consideration.

Compensation:

$50,000 - $60,000 yearly depending on experience

Responsibilities:

TheOfficeManagerwilloverseethefirm’sintakeandsalesprocess,includingmonitoringnewleads,ensuringtimelycontact,reviewingcallquality,andhelpingimproveconversionfrominquirytoconsultationandretainedclient.

ThispositionwillalsoberesponsibleforconductingQAreviewsofintakeandclientcalls,identifyingtrainingopportunities,andhelpingtheteamimprovecommunication,professionalism,empathy,andconsistency.

Additionalresponsibilitiesinclude:

• Managingintakeandsalesworkflowsforfamilylawandimmigrationmatters
• ReviewingandQA’ingclientandintakecalls
• SettingandmonitoringKPIsforintake,sales,billing,caseprogression,andclientcommunication
• Ensuringbillingiscompletedtimelyandaccurately
• Monitoringtrustbalancesandensuringretainerreplenishmentishandledefficiently
• Helpingcollectonpast-dueinvoicesandoutstandingbalances
• Ensuringtheteamisnotcontinuingworkonmattersthatdonothavesufficientfundsintrust,unlessapprovedbythemanagingattorney
• Trackingcasemanagementprogresstoensuremattersaremovingforwardappropriately
• Reviewingtaskcompletionandhelpingensuredeadlines,filings,hearings,andimmigration-relatedtimelinesarenotmissed
• Handlingescalated,hostile,orupsetclientsinaprofessional,calm,andsolution-focusedmanner
• Supportingclientcommunicationstandardsandensuringclientsreceivetimelyupdates
• Coordinatingwithattorneys,paralegals,intakestaff,billingteammembers,andoutsidevendors
• Helpingmaintainofficeprocedures,policies,accountabilitystandards,andinternalworkflows
• Identifyingprocessgapsandhelpingstreamlinedailyoperations
• Orderingofficesuppliesandensuringtheofficehasthetoolsandresourcesneededtooperateeffectively
• Supportingonboardingandtrainingofstaffasneeded
• Maintainingorganizedinternalsystemsandhelpingimproveoverallfirmefficiency

Qualifications:

Ideal Candidate:

The ideal candidate will have prior experience working in a law firm, preferably within family law and immigration law. This person should understand the emotional nature of these practice areas and be able to communicate with clients who may be stressed, upset, overwhelmed, or frustrated.

This role requires someone who can hold team members accountable, manage difficult client conversations, monitor financial workflows, and help the managing attorney maintain visibility over the firm’s daily operations.

Qualifications:

• Prior law firm management, office management, or senior legal administrative experience preferred
• Background in family law and immigration law strongly preferred
• Strong understanding of intake, billing, trust replenishment, client communication, and case management workflows
• Experience with legal case management software preferred
• Ability to review calls and provide constructive feedback
• Strong organizational and problem-solving skills
• Comfortable handling difficult or emotional client conversations
• Ability to track KPIs and identify operational issues
• Professional, dependable, and detail-oriented
• Strong written and verbal communication skills
• Ability to work independently and take ownership of firm operations

About Company

Why Join Kamal Law Firm?

• Work with a growing and ambitious law firm serving clients throughout Texas
• Make a meaningful impact on clients facing important family and immigration matters
• Join a collaborative team that values accountability, communication, and professional growth
• Help build and improve systems, processes, and operations that directly contribute to firm success
• Opportunity for long-term growth and increased responsibility as the firm continues to expand
• Work in an environment where initiative, problem-solving, and leadership are valued