Law Firm Office Services Manager

Epiq; Indianapolis (IN); On-site; USD 64,134 - 76,587; Full time

Job summary

A dynamic service provider in Indianapolis is seeking a Site Manager to oversee daily operations and ensure exceptional client service. The role involves administration support, supervising site employees, and enhancing operational efficiency. Candidates should have at least a high school diploma, relevant management experience, and strong communication skills. This position offers a competitive salary between $64,134 to $76,587 annually, depending on experience, with potential for a bonus. Join us to thrive in a professional business environment.

Qualifications

• High School Diploma or equivalent; Associate or Bachelor Degree preferred with relevant work experience.
• Previous management experience in a client service oriented field.
• Detail oriented with good verbal and written communication skills.

Responsibilities

• Serve as the principal liaison between the client’s administration and the site employees.
• Provide excellent client customer service to all end-users.
• Recruit and interview potential candidates for available positions.

Skills

Detail oriented

Good communication skills

Strong initiative

Ability to lift/move 40 lbs

Education

High School Diploma or equivalent

Associate or Bachelor Degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

It's fun to work at a company where people truly believe in what they are doing!

Job Description

The Site Manager is responsible for overseeing the daily operations and ensuring exceptional client service at a client office. In this pivotal role you will provide various administrative support which will include copy, print, mail, hospitality, facilities and receptionist services. You will be responsible for the supervision of all employees at the site, including hiring, recruiting, assignment of work, training and development of their professional skills. If you thrive in a professional business environment and seek to join an organization with true career growth opportunities, we invite you to apply to join our dynamic team.

Essential Job Responsibilities

• Serves as the principal liaison between Opensity, the client’s administration and the site employees
• Provides excellent client white glove customer service to all end-users at the site
• Provides onsite leadership with the Opensity team, and encourages staff development in their careers
• Continuously looks for opportunities to increase the efficiency of our on‑site operations
• Seeks opportunities to increase our capabilities and makes recommendations to the key contact
• Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
• Recruits and interviews potential Opensity candidates for available positions at the site
• Hires, trains, manages, and evaluates all personnel assigned to the site
• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
• Compiles, collects, and reports for all data necessary to provide the client with monthly management reports
• Displays high ethical standard, integrity, work ethic, and loyalty
• Will have operational oversight of three locations

Qualifications & Requirements

• High School Diploma or equivalent; Associate or Bachelor Degree preferred but not required with relevant work experience
• Previous management experience in a client service oriented field, preferably professional office services or administrative support
• Detail oriented with good verbal and written communication skills, with the ability to resolve complaints
• Strong initiative required; ability to work independently with minimal direct supervision
• Working knowledge of Microsoft products such as MS Word, Excel, and Outlook
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is 64,134 to 76,587 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click Here To Learn About Epiq’s Benefits.

If you like wild growth and working with happy, enthusiastic over‑achievers, you'll enjoy your career with us!

Equal Employment Opportunity

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.