Operation Manager

Epiq; Asheville (NC); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Annual bonus potential

Job summary

Epiq in the United States is seeking a Senior Operations Manager to oversee daily operations, drive customer satisfaction, and implement innovative business practices. You will collaborate across stakeholders, manage projects end-to-end, and monitor KPIs to ensure high standards of quality and compliance.

With a Bachelor’s degree and 7+ years in operations management, you’ll lead initiatives that improve workflows and service delivery, while aligning with company policies and strategic goals.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• 7 years of experience in operations management.
• Skills: Business Innovation, Communication, CRM, Customer Satisfaction, End-to-End Project Management, General Operations Management, Proactive Management, Problem Solving, Public Speaking, Reporting and Analysis, Workload Prioritization, Professional Collaboration.
• Certifications: COM.

Responsibilities

• Oversee daily operations and ensure customer satisfaction.
• Implement business innovation and best practices.
• Collaborate with various stakeholders to achieve organizational goals.
• Manage end-to-end project management and ensure timely delivery.
• Monitor and report on KPIs.
• Ensure compliance with company policies and regulations.

Skills

Business Innovation

Communication

CRM

Customer Satisfaction

End-to-End Project Management

Operations Management

Proactive Management

Problem Solving

Public Speaking

Reporting and Analysis

Workload Prioritization

Professional Collaboration

Education

Bachelor’s degree in Business Administration or related field

Certified Operations Manager (COM)

Job description

At Epiq , your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and wethrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description: Job Summary The Senior Operations Manager is responsible for overseeing daily operations, ensuring customer satisfaction, and implementing business innovation. This role involves collaborating with various stakeholders, managing projects, and maintaining high-quality standards.

Essential Job Responsibilities

• Oversee daily operations and ensure customer satisfaction.
• Implement business innovation and best practices.
• Collaborate with various stakeholders to achieve organizational goals.
• Manage end-to-end project management and ensure timely delivery.
• Monitor and report on key performance indicators (KPIs).
• Ensure compliance with company policies and regulations.

Qualifications & Requirements

• Education: Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Experience: 7 years of experience in operations management.
• Skills:
• Business Innovation
• Communication
• Consumer Services
• Customer Relationship Management (CRM)
• Customer Satisfaction
• Customer Service
• End-to-End Project Management
• General Operations Management
• Proactive Management
• Problem Solving
• Professional Collaboration
• Public Speaking
• Reporting and Analysis
• Workload Prioritization
• Certifications: Certified Operations Manager (COM)
• Physical Requirements: Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.

The Compensation range for this role is $100,000 to $115,00 USD annually and may be eligible for an annual bonus.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Must be authorized to work in the United States for any employer.

1300 Epiq Class Action & Claims Solutions, Inc.

Your specific salary will be determined based on several factors:

• Location-based market rate for the role
• Your abilities in relation to the job specification
• Performance during screening and interview
• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Epiq Leadership Compass Builds Talented Teams Builds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.

• Focus on employee engagement
• Build a strong talent pipeline

Fosters Relationships & Collaboration Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships
• Nurture long‑term relationships
• Remove collaboration barriers
• Celebrate cross‑team success

Engages & Influences Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy‑in
• Align communication with organizational goals
• Guild alignment through strong engagement

Maximizes Performance Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

• Use data to identify improvement opportunities
• Make informed decisions
• Align team goals with boarder strategy
• Empower teams to manage their own goals
• Translate vision into clear priorities
• Prepare for disruptions with strong change management

Achieves Operational Success Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency
• Use clear documentation and expectations
• Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.