eDiscovery Project Manager

Epiq; Overland Park (KS); On-site; USD 90,000 - 100,000; Full time

Job summary

Epiq is seeking a Project Manager of Client Services in the Kansas City area to lead client relationships and coordinate delivery of multiple projects within the eDiscovery space. Ideal candidates have strong leadership, client management, and analytical capabilities to drive successful outcomes.

The role emphasizes collaboration with internal teams, adherence to best practices, and proactive communication to clients.

Qualifications

• 4+ years of project management experience in law firms, corporate legal departments, or eDiscovery providers.
• Emerging leadership and staff development skills.
• Proven ability to manage multiple simultaneous projects.
• Strong written and verbal communication with clients.

Responsibilities

• Serves as the primary liaison with key client representatives and owns the service delivery relationship for assigned projects.
• Drives client satisfaction through coordination and communication of client deliverables.
• Works with clients to establish best practices meeting their needs and prioritizing requirements.
• Provides high-level consultative input on analytics and technology-assisted reviews.
• Prepares project forecasts and schedules; tracks and reports on budget and status.
• Ensures client requirements and quality standards are met across projects.

Skills

Project management

Leadership

Client relationships

Communication

Budget awareness

Tools

Database design

Job description

It's fun to work at a company where people truly believe in what they are doing!

Job Description

Candidates must reside within a 50-mile radius of one of the following locations: New York City, Kansas City, Beaverton, or Phoenix.

The Project Manager of Client Services will serve as a key leader in successfully managing assigned client relationships through effective project management coordination and execution. Successful candidates must have the team leadership and professional background in the electronic discovery industry to successfully manage multiple projects, work efforts of various resources and client relationships in a fast-paced environment.

Essential Job Responsibilities

• Serves as the primary liaison with key client representatives and owns the service delivery relationship for assigned projects;
• Drives overall client satisfaction through effective coordination and communication of client deliverables;
• Works with clients to establish best practices which meet their needs and addresses any prioritization issues that may arise;
• Provides high-level consultative input to clients and staff, with an emphasis on advanced analytics and technology-assisted reviews;
• Prepares project forecasts and work schedules for assigned projects and implements projects forecasts and work schedules prepared by the Client Services Manager;
• Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners;
• Manages and reports to clients on project budget and financial status;
• Provides strategic and tactical guidance to deliver Epiq’s best practice for Client Services as well as cross-functionally within the eDiscovery business unit;
• Consistently delivers proactive communication with clients and when client issues arise addresses those issues or expeditiously escalates to the Client Services Manager;
• Ensures that an up to date record is maintained with regard to the status of all projects being worked on;
• Provides substantive oversight to client-specific projects on a day-to-day basis;
• Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality;
• Instills confidence with the client and serves as a primary public face of Epiq’s high-quality service delivery offering;
• Assists Client Services Manager in evaluating team bandwidth and delegation of tasks internally;
• Works with Client Services Manager in assessing potential candidates along with implementing and executing onboarding sessions;
• Participates and takes ownership in Epiq’s regional and global initiatives acting as representative for regional location;
• Identifies areas for improvement in process on internal workflow and projects in a solution-oriented fashion.

Required Qualifications & Characteristics

• A solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 4 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers.
• Evidence of emerging leadership and staff development skills which help to motivate staff members and provide professional growth allowing them to assume additional responsibilities.
• Demonstrated success in the management of multiple simultaneous projects.
• Oral and written communication skills which provide a strong and confident leadership presence.
• Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements.
• A solid understanding of database design and management, data processing activities and legal document review requirements.
• Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.

The Compensation range for this role is $90,000.00 to $100,000.00 USD annually and may be eligible for an annual bonus.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Must be authorized to work in the United States for any employer.

• Location-based market rate for the role
• Your abilities in relation to the job specification
• Performance during screening and interview
• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.