Law Firm Front Desk Lead - Client Experience (In-Person)

Anthem Law; Anthem (AZ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Job summary

Anthem Law is seeking a friendly Receptionist to be the face and voice of our growing general practice firm in Anthem, AZ. You will greet clients, screen calls, take messages, schedule appointments, and provide solid support to attorneys and staff.

Ideal candidates have strong communication, a professional demeanor, and the ability to multitask in a fast-paced environment. Proficiency with Microsoft Office (Outlook/Word/Excel) is expected; CLIO familiarity is a plus.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Strong customer service orientation and professional phone presence.
• Ability to multitask and remain calm and organized in a fast-paced environment.
• Proficiency with Microsoft Office (Outlook, Word, Excel) and general office equipment.
• Professional appearance and demeanor.
• Reliable, punctual, and detail-oriented.
• Familiarity with case management software (CLIO) is a plus.
• Previous experience in a preferred office setting.

Responsibilities

• Greet clients, visitors, and vendors warmly and professionally
• Answer, screen, and direct high-volume incoming phone calls with excellent phone etiquette
• Take accurate messages and ensure timely follow-up
• Schedule and confirm client appointments and meetings
• Manage incoming and outgoing mail, packages, faxes, and deliveries
• Scan, file, and organize documents (physical and digital)
• Maintain a clean, organized, and welcoming reception area and conference rooms
• Assist with basic administrative tasks such as copying, data entry, and preparing correspondence
• Support the intake process by distributing forms and directing new clients appropriately
• Provide general administrative support to attorneys, case managers, and staff as needed
• Uphold strict confidentiality and professionalism at all times

Skills

Customer service

Phone etiquette

Multitasking

Communication skills

Professional appearance

Detail-oriented

Reliability

Punctuality

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

CLIO

Job description

Anthem Law is seeking a friendly Receptionist to be the face and voice of our growing general practice firm in Anthem, AZ. You will greet clients, screen calls, take messages, schedule appointments, and provide solid support to attorneys and staff.

Ideal candidates have strong communication, a professional demeanor, and the ability to multitask in a fast-paced environment. Proficiency with Microsoft Office (Outlook/Word/Excel) is expected; CLIO familiarity is a plus.