Law Enforcement Dispatcher (2 Vacancies) (Re-Announcement)
Charleston Co.
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Benefits offered by this job
Job summary
College of Charleston is seeking a Law Enforcement Dispatcher to operate the base radio station, interagency systems, and Vision CAD, reporting to Public Safety.
Candidates should have a high school diploma, experience with voice communications or switchboard, and be willing to obtain NCIC/SLED certification within six months. Shift work includes 12-hour shifts, nights, weekends, and holidays.
Qualifications
- High school diploma required.
- Experience with voice communications systems or central switchboard preferred.
- Associate degree in a technical communications discipline may substitute for the required experience.
- SLED/NCIC teletype certification or obtain within six months of appointment.
- Knowledge of FCC rules and regulations is a plus.
- Previous dispatching experience in police environment is a plus.
Responsibilities
- Operate the base radio station and interagency radio systems; direct officers to emergencies.
- Monitor alarms and CCTV; dispatch officers as required.
- Regularly monitor communications equipment and channels (fire, intrusion, weather, law enforcement).
- Monitor and send Teletype messages; follow the '10 Minute Hit' policy.
- Update FI cards and CAD entries; manage access lists and reports.
Skills
Job description
*Salary is commensurate with education/experience which exceeds the minimum requirements.
Offers of employment are contingent upon a successful background check. This position will be subject to pre-employment and post-employment drug and alcohol testing in accordance with College Policy 9.1.6.1 .
Position Type Classified
Faculty / Non-Faculty / Administration Non-Faculty
Pay Band GEN06
Department Public Safety
Under general supervision, operates the base radio station for College of Charleston Public Safety and Fire and EMS as well as interagency radio systems with the Charleston County Consolidated Dispatch and directs officers promptly to emergency and other locations. Operates the Vision CAD (computer-aided dispatch), NCIC teletype, telephone & fire alarm systems operations and the Cougar Alert system maintains a dispatch log (computerized or written) of all activities for dispatched or received calls and for all events.
A high school diploma. Entry-level work experience with voice communications systems or central switchboard operations. An associate degree in a technical communications discipline may be substituted for the required experience. Knowledge of FCC rules and regulations is a plus. Must be SLED / NCIC certified in teletype procedures or receive certification within six months of appointment. Previous dispatching experience in police environment is a plus. Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Ability to work under stressful situations. Ability to identify problems & relevant issues, break situations down into components, understand relationships, come up with alternative solutions, and arrive at sound conclusions using a logical approach. Ability to prioritize and multi-task under stressful conditions is essential. Must be able to monitor audible & visual security alarms & observation devices. Knowledge of applicable FCC and other rules, regulations and policies. Ability to successfully complete the mandated training requirement within six months of hire. Proficient with using a computer keyboard. Must demonstrate a commitment to continuous quality improvement through participation, teamwork, collaboration, cooperation and service.
Work involves shift work and some overtime. Schedule requires position to rotate through 12 hour shifts 7am to 7pm or 7pm to 7am, with Holidays and weekends required. The position may be subject to schedule changes for emergency situations to meet the needs of the College of Charleston. Comes in telephone contact on daily basis with faculty, staff, students, employees & visitors. Must have demonstrated customer service skills and verbal communication skills.
- Employee Tuition Assistance Program ( ETAP )
The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu .
Percent of Time 40
1. Operates the base radio station and directs officers promptly to emergency and other locations. Operates the ( NCIC ) National Crime Information Center Teletype to obtain information on vehicle registration, securities, boats, guns, checks, warrants, etc. Answers all non-emergency & emergency telephone lines. Obtains and records pertinent information regarding the nature and urgency of the situation. Determines appropriate response and expeditiously alerts responding units via radio or telephone. Dispatches officer(s) to assist &/or investigate situation. Operates the Visions CAD (computer-aided dispatch). Maintains a dispatch log (computerized or written) of all activities for dispatched or received calls and for all events. Activates the Cougar Alert System for emergencies on campus.
Percent of Time 25
2. Monitors fire and intrusion alarms and assists in the resetting of these alarms. Monitors CCTVs, observing unusual activities occurring in certain areas, dispatching officers as required. Dispatches officers when alarms are sounded.
Percent of Time 20
3. Regularly monitors communication equipment, systems and resources daily, including burglar alarms, fire alarms, national weather service, local law enforcement channels, hurricane tracking (storm), Hazardous Waste information, SLED / NCIC teletype, TDD machines, dispatch radio and voice recorder.
Percent of Time 10
4. Monitors and sends messages on a Teletype. Obtains information on CCHRand vehicle registrations. Adheres to ‘10 Minute Hit’ policy.
Percent of Time 5
5. Updates the FI cards of Adult, Juveniles and information only cards. Assists with updating and verifying communication related entries in the CAD system (i.e. address changes). Assists with updating building access lists, keeping forms in stock, and completing the monthly TDD report. Keeps abreast of changes in the General Orders, Operation Plans and Emergency Plans. Promotes departmental goals to deliver outstanding customer support and assistance.
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- Chronicle of Higher Education
- CofC - Alumni Career Services
- College of Charleston Website
- Diverse: Issues in Higher Education
- Glassdoor
- Handshake
- HigherEdJobs
- Indeed.com
- Internal Job Posting
- jbcjobs (Joint Base Charleston Military & Family Readiness)
- Job Fair
- Monster.com
- Personal Referral
- Post and Courier
- Public Job Posting
- SC Works (SC Department of Employment and Workforce)
- Word of mouth
- Other
- National Labor Exchange
- CareerBuilder
- SpouseWorks
- Resume
- Cover Letter / Letter of Application
- Other Document
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