AV Support Team Lead

Charleston Co.; Charleston (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Employee Tuition Assistance Program (

Job summary

The College of Charleston is seeking an AV Supervisor to lead the AV Support and AV Integration services across campus. This role ensures reliable technology, strong customer support, and consistent service delivery for instructional and operational needs.

Responsibilities include leading staff, delivering AV projects, and promoting continuous improvement. A Bachelor's degree and classroom technology experience are required, with AVIXA CTS certification considered a plus.

Qualifications

• Bachelor’s degree and relevant experience in network/tech support.
• Experience in educational classroom technology and vendors is required.
• AVIXA CTS certification is a plus.
• Proficient with Crestron, Extron, DISCAS, Epson, and network devices.
• Excellent customer service, communication, verbal, written, and interpersonal skills.

Responsibilities

• Provides leadership and oversight for AV support and AV integration services across campus.
• Leads staff in supporting instructional and operational needs, maintaining high service standards.
• Delivers AV projects that enhance the campus technology environment.
• Promotes collaboration, staff development, and continuous improvement.

Skills

Crestron

Extron

DISCAS

Epson

Network devices

Projectors

AV troubleshooting

Customer service

Verbal communication

Written communication

Education

Bachelor's degree

Classroom technology experience

AVIXA CTS certification

Job description

Please see Special Instructions for more details.

Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

*Salary is commensurate with education/experience which exceeds the minimum requirements.

Offers of employment are contingent upon a successful background check.

This position provides leadership and oversight for the College’s AV Support and AV Integration services, ensuring reliable technology, effective customer support, and consistent service delivery across campus. The AV Supervisor leads staff in supporting instructional and operational needs, maintaining high service standards, and delivering AV projects that enhance the campus technology environment. The position promotes collaboration, staff development, and continuous improvement to ensure dependable AV systems and a positive user experience.

Bachelor’s degree and experience in network and technological support service experience required. Experience in Educational classroom technology and vendors is required. AVIXA CTS certification is a plus. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Required Knowledge, Skills and Abilities

Proficient knowledge with Crestron, Extron, DISCAS , Epson, network devices, projectors & other AV peripherals. Proficient analyst, technical & troubleshooting skills. Knowledge of campus applications (MS Word, Excel, etc.). Knowledge of programming and configuring AV Crestron and Extron equipment. Excellent customer service, communication, verbal, written, & interpersonal skills. Must have knowledge of networks with Ethernet, wireless & other network protocols. Ability to follow procedures and keep accurate records. Should have or be able to obtain valid SC driver’s license.

Additional Comments Regarding Position

Ability to lift, move and adjust up to 40 lbs of equipment. May require nights and weekend work. Some overnight travel may be required. May be required to carry and respond to after hours on a rotational basis.

Special Instructions to Applicants

Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

*Salary is commensurate with education/experience which exceeds the minimum requirements.

Offers of employment are contingent upon a successful background check.

• Employee Tuition Assistance Program ( ETAP )

The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu .

Supports and maintains audiovisual (AV) equipment in classrooms, labs, conference rooms, and other various locations, throughout the College of Charleston Campus. Proactively identifies recurring problems and ticket items for further investigation and solutions. Communicates directly with customers to ensure satisfaction in the following fields: response time, completion of work requested in a timely manner, satisfaction of result, and professionalism throughout the process. Diagnoses and resolves technical issues related to AV components, computers, and networking cabling and hardware. Provides expertise and clarity to others both internal to the team and external to end-users and customers.

Essential or Marginal

Percent of Time

Percent of Time 40

Activity

Collaborates with project stakeholders to define and document project goals and expectations for small to medium size AV funded projects. Assists the AV Engineering team in developing project summaries, designs, and cost estimates. Oversees project scheduling and installation, ensuring alignment with established objectives. Monitors progress to ensure all project goals are met and conducts thorough closeout procedures to finalize projects successfully. Performs QA checks on all completed projects and installs to ensure proper fulfillment of needs. Delegates these responsibilities as needed

Essential or Marginal

Percent of Time

Percent of Time 20

Activity

Provides leadership, guidance, and mentorship to the AV support team, promoting customer service excellence, effective troubleshooting practices, and consistent service delivery. Coaches team members on IT support best practices, professional communication, and customer engagement. Establishes priorities, coordinates support efforts, and identifies and addresses long-term or systemic AV issues through proactive problem-solving, process improvements, and collaboration with technical teams to enhance service quality, reliability, and overall customer satisfaction.

Essential or Marginal

Percent of Time

Percent of Time 20

Activity

Perform ticket management on all open incidents involving AV. This includes creating better ticket management systems, more impactful ticket submission processes, and better knowledge and solution management procedures. Delegates these responsibilities as needed

Essential or Marginal

Percent of Time

Percent of Time 15

Activity

Other duties as assigned.

Essential or Marginal

Essential or Marginal Marginal

Percent of Time

Percent of Time 5

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you hear about this employment opportunity?
  • Chronicle of Higher Education
  • CofC - Alumni Career Services
  • College of Charleston Website
  • Diverse: Issues in Higher Education
  • Glassdoor
  • Handshake
  • HigherEdJobs
  • Indeed.com
  • Internal Job Posting
  • jbcjobs (Joint Base Charleston Military & Family Readiness)
  • Job Fair
  • LinkedIn
  • Monster.com
  • Personal Referral
  • Post and Courier
  • Public Job Posting
  • SC Works (SC Department of Employment and Workforce)
  • Twitter
  • Word of mouth
  • Other
  • National Labor Exchange
  • SpouseWorks

Required Documents

• Resume

Optional Documents

• Cover Letter / Letter of Application
• Other Document
• Other Document 2
• Other Document 3
• Form DD 214