Campus Housing Assistant (Re-Announcement)

Charleston Co.; Charleston (SC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee Tuition Assistance Program (

Job summary

The College of Charleston is seeking a front-line customer service professional to support Campus Housing. This role involves coordinating housing applications, waitlists, and assignments while ensuring accurate records and timely communication with students and campus partners.

Qualifications include a high school diploma with 2+ years of relevant customer service and administrative experience; a bachelor’s degree is preferred.

Qualifications

• High school diploma and a minimum of two years directly related customer service and administrative experience.
• Bachelor’s degree preferred and may be substituted for related work experience.
• Experience with college/university customer service is preferred.

Responsibilities

• Serve as initial contact and provide front-line customer service in person, by phone, and email.
• Maintain detailed records of customer transactions and interactions in housing software systems.
• Coordinate housing applications, waitlist, and room change processes with timely communication and accurate records.
• Coordinate disability accommodations housing process and confidentiality in accordance with FERPA.
• Monitor and respond to emails/voicemails and escalate complex issues to supervisors when needed.

Skills

Customer service

Microsoft Office

Education

High school diploma

Bachelor's degree preferred

Tools

StarRez housing system

On Flo

Job description

Position Type

Position Type Classified

Faculty / Non-Faculty / Administration

Faculty / Non-Faculty / Administration Non-Faculty

Pay Band

Pay Band GEN06

Level

Department

Department Campus Services

Job Purpose

Contributes to the creation of a positive on-campus residential experience by functioning as a front-line customer service professional for Campus Housing. Performs a diverse range of administrative and housing operations duties with a high level of independence and accountability using multiple enterprise systems. Coordinates designated aspects of the student housing application, waitlist, and assignment processes according to institutional and departmental policies and procedures. Resolves and coordinates resolution of housing-related inquiries and service requests and coordinates housing-related student requests and assignment changes, including room changes and temporary housing arrangements, ensuring timely communication, accurate records, and effective coordination with students and campus partners. Coordinates the administrative components of housing-related disability accommodations, including maintaining confidential accommodation information, updating housing assignments and records, communicating required steps and available options to students, and coordinating with appropriate campus partners to facilitate timely implementation of approved accommodations.

High School diploma and a minimum of two years directly related customer service and administrative experience. Bachelor’s degree preferred and may be substituted for related work experience. Candidates with an equivalent combination of experience and/or education are encouraged to apply. Experience with college/university customer service is preferred. Must be proficient working with Microsoft Office Suite software.

*Salary is commensurate with education/experience which exceeds the minimum requirements.

Offers of employment are contingent upon a successful background and credit check.

Position Type

Additional Comments Regarding Position

This position may be required to work a flexible schedule, with occasional evening and weekend hours. Must be able to navigate an urban campus and historic buildings that do not have elevators and lift 25 pounds.

• Employee Tuition Assistance Program ( ETAP )

The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu .

Serves as initial contact and provides front-line customer service in person, over the phone, via email and within the customer engagement system. Customers could be students, families, faculty, staff, or guests to the campus. Responds quickly and expediently to all customer service requests in order of priority and resolves problems and complaints quickly and appropriately. Follows up on complex issues until complete resolution is achieved. Maintains detailed records of customer transactions and interactions in On Flo customer engagement software system and StarRez housing software system with a high level of professionalism, detail and accuracy. Develops and maintains a collaborative and supportive workplace for customers, partners, visitors and fellow team members. Adheres to departmental customer service standards and provides timely, accurate, professional, and responsive service. Utilizes multiple systems to provide accurate information and research problems. Maintains a thorough knowledge and understanding of policies and procedures, and effectively interprets, explains and enforces them. Demonstrates patience, empathy and professionalism when assisting customers with questions, concerns or complaints, including situations involving frustrated or upset customers. Uses appropriate de-escalation techniques and refers complex or sensitive matters to the appropriate supervisor or department. Takes ownership of customer inquiries and communicates clearly regarding next steps, expected timelines and resolution status. Proactively follows up when additional research, coordination or action is required. Identifies recurring customer questions, service issues and process challenges and communicates trends and recommendations to the supervisor to support continuous improvement of departmental services and resources. Directs customers to appropriate self-service resources, online information, forms and housing systems when applicable, while ensuring customers understand the information and steps required to resolve their inquiry. Safeguards confidential and protected information according to the Family, Education Rights and Privacy Act ( FERPA ). Monitors and responds to departmental email and voicemail, forwarding to appropriate staff in the office when necessary. Responsible for the management and organization of electronic files related to Campus Housing.

Essential or Marginal

Percent of Time

Percent of Time 50

Activity

Effectively utilizes the StarRez housing system and provides administrative coordination for all aspects of the housing application and waitlist processes, including reviewing application status, maintaining accurate timely records, monitoring outstanding requirements, and following up with students who have incomplete applications or who seek on-campus housing after established deadlines. Provides students with clear information regarding application requirements, deadlines, waitlist status and next steps. During application season, monitors applications for special groups like international students, Charleston Life, and athletes to ensure application completion.

Essential or Marginal

Percent of Time

Percent of Time 15

Activity

Coordinates the room change process from initial request through completion, including reviewing and maintaining room change lists, communicating with students regarding available options and prices, coordinating with appropriate Residence Life staff and Campus Services HQ, documenting changes in StarRez, and ensuring that room assignments and related records are accurate and up to date. Manages multiple room change requests simultaneously, prioritizes time-sensitive requests, monitors outstanding actions, and follows up with students and staff to facilitate timely resolution.

Coordinates temporary housing assignments as needed for facility-related disruptions, emergency situations, or other circumstances requiring temporary relocation. Communicates assignment information and expectations to affected students, coordinates with appropriate staff and campus partners, maintains accurate records, and follows up to ensure temporary housing arrangements are implemented and updated as circumstances change.

Essential or Marginal

Percent of Time

Percent of Time 20

Activity

Coordinates the administrative components of the disability accommodations housing process, including receiving and maintaining accommodation-related information in accordance with established procedures, entering approved accommodation information into StarRez, communicating with students regarding required steps and available options to coordinate housing assignments and related changes, monitoring outstanding actions especially related to approved animals, and following up with students and appropriate campus partners to facilitate timely implementation of approved accommodations. Maintains confidentiality and handles disability-related information in accordance with applicable laws, institutional policies and established protocols.

Essential or Marginal

Percent of Time

Percent of Time 10

Activity

Participates in the department’s assessment and evaluation efforts by creating and providing timely and accurate information including historical trends and reports regarding housing related matters. Notifies management of opportunities and makes recommendations on process improvements. Performs other duties and special projects as assigned in support of institutional and divisional mission.

Essential or Marginal

Percent of Time

Percent of Time 5

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you hear about this employment opportunity?
  • Chronicle of Higher Education
  • CofC - Alumni Career Services
  • College of Charleston Website
  • Diverse: Issues in Higher Education
  • Glassdoor
  • Handshake
  • HigherEdJobs
  • Indeed.com
  • Internal Job Posting
  • jbcjobs (Joint Base Charleston Military & Family Readiness)
  • Job Fair
  • LinkedIn
  • Monster.com
  • Personal Referral
  • Post and Courier
  • Public Job Posting
  • SC Works (SC Department of Employment and Workforce)
  • Twitter
  • Word of mouth
  • Other
  • National Labor Exchange
  • SpouseWorks

Required Documents

• Resume
• Cover Letter / Letter of Application
• Reference List

Optional Documents

• Other Document
• Other Document 2
• Other Document 3
• Form DD 214