Public Safety Telecommunicator

Winston-Salem State University; Winston-Salem (NC); In loco; USD 28.000 - 40.000; Tempo pieno

Descrizione del lavoro

Winston-Salem State University’s Department of Public Safety seeks a Public Safety Telecommunicator to support campus safety operations. You will learn FCC rules, respond to emergency and non-emergency calls, and dispatch using radios, CAD systems, and alarm panels.

You will train to obtain Basic Telecommunicator and DCI certifications, work 40 hours per week with shift variations, and collaborate with law enforcement and emergency responders to protect the campus community.

Competenze

• High School diploma or equivalency.
• Must obtain DCI computer operator certification within 45 days of employment.
• Some positions may require Basic Telecommunicator Certification within one year of employment.

Mansioni

• Learn FCC rules and regulations pertaining to radio transmissions.
• Answer, respond, and dispatch calls per prescribed guidelines.
• Operate required telecommunications and information technology and related equipment.

Formazione

High School diploma or equivalent

Descrizione del lavoro

Classification Information

Position Classification Title

Position Classification Title Temp Hourly

FLSA

FLSA Non-Exempt

Position Class (Extract From Banner or PA)

Position Class (Extract From Banner or PA) 55555

Position Overview

Position Summary

Ability to learn Federal Communications Commission (FCC) rules and regulations pertaining to radio transmissions. Ability to learn departmental policies and procedures related to the answering, response, and dispatch of calls; ability to work under close supervision. Ability to learn to operate required telecommunications and information technology. Ability to learn the general operations and procedures of applicable state and local public safety organizations (including law enforcement agencies, fire and rescue, security, and other response units). Ability to obtain Basic Telecommunicator certification and DCI certification. Ability to adapt to changes in telecommunications procedures and systems adopted by the department. Ability to listen to and understand messages from callers. Ability to gather information. Ability to provide routine responses to callers according to prescribed guidelines. Ability to independently respond to non-emergency calls and requests for general information. Ability to speak calmly and concisely. Ability to learn to transmit radio messages using established protocols and procedures. Ability to acquire basic understanding of working relationships with co-workers, supervisors, law enforcement and emergency response personnel, and the general public. Ability to use the basic functionality of phone systems, radios, consoles, alarm panels, database/information systems, computer aided dispatch (CAD) system, and related telecommunications equipment. Ability to learn to use one or more databases or information systems to input and access standard information according to procedures. Ability to key information accurately. Ability to obtain DCI certification. Learns to use established logs and data systems, functions, and/or procedures. Enters routine information. Creates reports using standard formats. May retrieve routine information. Ability to learn to make quick, sound decisions based on incoming messages. Ability to recognize messages that have established precedents and limited impact. Ability to refer non-standard questions and problems to higher levels.
*Includes elevator phones, emergency call box/blue light phones, TTY / TDD phones, crime tip hotlines, weather monitors, fire/intrusion/utility alarms, panic buttons, monitoring cameras, emergency warning systems, locator (GPS) systems, and related incoming and outgoing data sources.

Primary Function of Organizational Unit

The primary purpose of the Winston Salem State University Department of Public Safety is to provide police, parking, traffic, and health and safety services to the campus community.

Position Information

Position Number

Position Number NS8009

Working Position Title

Working Position Title Public Safety Telecommunicator

Temporary Job Type

Temporary Job Type Non Student

Approved Competency Level

Approved Competency Level Contributing

Building and Room No.

Patricia D. Norris Public Safety Building Room 203

Work Hours: From [time] to [time] on [days] of [week]

Work Hours: From [time] to [time] on [days] of [week] Hours vary based on personnel needs

Hours per week 40

Months per year

Months per year 11

Appointment Type

Appointment Type Temporary Full-Time

Appointment Type

If Time Limited.

If Time Limited. No

DHR Assigned Fields

FTE

FTE 1

Requirements and Preferences

Position required to work during periods of adverse weather or other emergencies

Position required to work during periods of adverse weather or other emergencies Yes

High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.

Preferred Years Experience, Skills, Training, Education

Required License or Certification

Valid US Driver's License

Valid US Driver's License Yes

Commercial Driver's License Required

Commercial Driver's License Required No

Physical Required

Physical Required No

List any other medical/drug tests required

Posting Number

Posting Number TEMP00379P

Number of Vacancies

Number of Vacancies 2

Internal Posting Only

Internal Posting Only No

Position Type

Position Type Temporary

Time Limited Position

Time Limited Position Yes

Salary $25 per hour

Open Date

Open Date 05/20/2025

Close Date

Open Until Filled Yes

Supplemental Questions

Required fields are indicated with an asterisk (*).

• How did you hear about this employment opportunity?
  • Public Job Posting
  • Internal Job Posting
  • Agency Referral
  • Advertisement/Publication
  • Personal Referral
  • Website
  • Other

Required Documents

• Resume
• Cover Letter
• Transcripts
• Letter of Recommendation 1

Optional Documents

Winston-Salem State University
601 S. Martin Luther King Jr. Drive
Winston-Salem, NC 27110