Laundromat Store Manager (bilingual in Spanish) Houston 77084

Speed Queen - Houston SP; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Wash Well USA, LLC is seeking a Store Manager for the Hwy 6 N location. The role leads daily operations, supervises staff, and drives sales while controlling costs.

You will recruit, train, schedule, and evaluate team members, ensuring safety, cleanliness, and policy adherence. A bilingual Spanish speaker with retail leadership experience is required to deliver excellent customer service in a fast-paced environment.

Qualifications

• Bilingual Spanish required for customer interactions.
• Strong communication and interpersonal skills.
• Well organized with ability to manage multiple tasks.
• Experience using basic MS Office tools.
• Willingness to work nights and weekends as needed.

Responsibilities

• Oversee full employee lifecycle, from recruitment to separation.
• Manage store operations, inventory, payroll, and scheduling.
• Ensure customer satisfaction and staff coverage at all times.
• Maintain store safety, cleanliness, and equipment upkeep.
• Train staff in sales, upselling, and policies.
• Handle cash/office functions and reporting to leadership.
• Support promotions and adherence to company procedures.

Skills

Bilingual in Spanish

Effective communication

Organizational skills

Customer relationship building

Computer skills (MS Office)

Flexible schedule

APP enrollment assistance

Education

High School Diploma/GED

Job description

Bilingual Store Manager (Hwy 6 N location)

Purpose:

Under the direction of the Executive Manager/Area Manager, the Store Manager is responsible for the day-to-day operations and financial performance of their assigned store through merchandise, inventory, expense control, human resources management, and managing operating costs. This position will have direct supervision over the Assistant Store Manager and the Customer Service Representative roles.

Position Responsibilities:

Primary: Oversees the full employee life cycle from recruitment to separation, including:

• Human Resources
  • Recruitment and selection.
  • Orientation and training.
  • Employee development.
  • Counseling and corrective action.
  • Hourly scheduling and payroll management.
  • Separation.
• Customer Service and Satisfaction: Ensures that all policies, procedures and employee functions are consistently being followed, contributing to the highest level of customer satisfaction and growth of store. Responsible for ensuring the store remains staffed at all times.
• Store Safety and Security: Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
• Store Cleanliness and Upkeep: Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times.
• Building and Equipment Maintenance: Conduct frequent audits of preventive maintenance tasks and report equipment and building maintenance issues, escalating significant issues to Area/District/Regional Manager; troubleshoot equipment and perform minor repairs.
• Retail: Maintains a good visual presentation of retail products at all times; keeps sufficient assortment and inventory levels. Train employees in processing sales and upselling to customers.
• Wash/Dry/Fold: Provides a consistent quality product to the customer while keeping associated costs low. Addresses customer concerns, issues and claims in a timely and satisfactory manner.
• Cash/Office Functions and Accountability: Accurately and honestly reports all monies and store information; immediately notifies and reports any discrepancies to Area/District/Regional Manager.
• Marketing and Promotions: Participation in and execution of promotional programs.
• Policies and Procedures: Ensure that all company policies and procedures are followed at all times.

• Financials: Submit accurate and timely sales and other information on a weekly basis; executes initiatives to improve the store financial performance; suggest ways to improve sales or reduce costs
• All other duties, as assigned.

Position Qualifications:

Knowledge/Experience:

• Minimum of two years either multi-unit or big box retail management experience is preferred.
• Knowledge of commercial laundry products and payment systems is a plus.

Skills and Abilities:

• ***Must be bilingual in Spanish***
• Effective communication and interpersonal skills; able to work with individuals from diverse backgrounds.
• Strong organizational skills; able to manage multiple tasks at one time.
• Ability to build good customer relationships quickly.
• Intermediate level of computer skills, including exposure to Microsoft Office products.
• Able to work a flexible work schedule, including nights and weekends. Able to answer calls off-shift to attend to store emergencies.
• Ability to assist customers with download our APP.

Education:

• High School Diploma/GED.

Physical Requirements:

• Position involves standing for long periods of time, manual dexterity, stooping, bending, and lifting.

Additional Information:

• Position Title:Store Manager
• Department:Laundry Stores
• Reports To (Title): Executive or Area Manager, Wash Well USA, LLC
• Review Date:February 2019
• FLSA Status:Non-Exempt
• Location:Varies