Bilingual Laundry Attendant, Part-Time (Stafford 77477)

Speed Queen - Houston SP; Stafford (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Speed Queen - Houston SP is seeking a Customer Service Representative to support daily store operations, assist customers with payments, and ensure clean, safe, and friendly service. The role requires the ability to handle laundry-related tasks, process sales, and maintain product knowledge.

Bilingual Spanish is preferred but not required, and a high school diploma is needed. The successful candidate will work in a fast-paced laundry store environment, with responsibilities that include safety,

Qualifications

• High school diploma or GED required.
• Bilingual Spanish preferred.
• Ability to operate payment systems and basic computer use.

Responsibilities

• Customer service and satisfaction: assist customers with payment systems, machine selection and operation, purchases and wash/dry/fold orders.
• Store safety and security: maintain a safe environment and follow security procedures.
• Store cleanliness and upkeep: keep store clean inside and outside and follow cleaning routines.
• Building and equipment maintenance: document maintenance issues and escalate unsafe situations.
• Retail: maintain product presentation, educate customers and process sales.
• Wash/Dry/Fold: ensure quality service and complete orders with proper logs, address concerns promptly.
• Policies and procedures: adhere to all company policies and procedures.
• All other duties as assigned.

Skills

Bilingual Spanish

Customer service

Communication

Education

High School Diploma/GED

Job description

***All applicants must bring an original, valid, government-issued ID and social security card.***

Purpose:

Under the direction of the Assistant Store Manager or Store Manager on duty, the Customer Service Representative is responsible for the daily duties in maintaining high levels of customer service through offering a clean, safe, and friendly store.

Position Responsibilities:

Primary:

• Customer Service and Satisfaction: Assists customers with the use of payment systems, machine selection and operation, retail purchases, and wash/dry/fold orders; handles customer questions/concerns and informs Assistant Store Manager or Store Manager, as needed. Reports to work in a neat and clean manner and wears appropriate uniform.

• Store Safety and Security: Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.

• Store Cleanliness and Upkeep: Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times; follows proper cleaning routines and documents completion.

• Building and Equipment Maintenance: Documents equipment and building maintenance issues appropriately, escalating unsafe situations to the Assistant Store Manager or Store Manager on duty.

• Retail: Maintains a good visual presentation of retail products at all times; maintain a thorough understanding of retail products and educate the customer; accurately process sales and encourage customers to purchase additional items.

• Wash/Dry/Fold: Provides a consistent quality product to the customer by choosing the appropriate equipment for clothing and completing the order with care; completes logs accurately. Addresses customer concerns and issues in a timely and satisfactory manner; immediately informs Assistant Store Manager or Store Manager on duty of any claims.

• Policies and Procedures: Ensure that all company policies and procedures are followed at all times.

• All other duties, as assigned.

Position Qualifications:

Knowledge/Experience:

• Knowledge of commercial laundry products and payment systems is a plus, but is not required.

Skills and Abilities:

• ***Bilingual in Spanish highly preferred, but not required.***
• Communicate effectively and be able to work with individuals from diverse backgrounds.
• Ability to manage multiple tasks at one time.
• Build strong customer relationships quickly.
• Basic computer skills.
• Ability to help customers download APPs to their phone.
• Able to work a flexible work schedule, including nights and weekends.

Education:

• High School Diploma/GED.

Physical Requirements:

• Position involves standing for long periods of time, manual dexterity, stooping, bending, and lifting.

Additional Information:

• Position Title: Customer Service Representative
• Department:Laundry Stores
• Reports To (Title):Store Manager
• Review Date:July 2018
• FLSA Status:Non-Exempt
• Location:Varies