Laundry Attendant Baton Rouge LA new Plank Rd location

Speed Queen Baton Rouge / Stroud Laundry; Baton Rouge (LA); Sur place; USD 15 000 - 21 000; Plein temps

Résumé du poste

Speed Queen Baton Rouge / Stroud Laundry is hiring a Customer Service Representative (laundry attendant) to support daily store operations, assist customers with payment systems, machine selection, wash/dry/fold orders, and ensure a clean, safe, and friendly environment.

The role requires standing for long periods, the ability to handle multiple tasks, and a willingness to work nights and weekends; bilingual Spanish speakers may receive a pay differential.

Qualifications

• High School Diploma or GED.
• Knowledge of commercial laundry products and payment systems is a plus.
• Ability to communicate effectively with diverse customers.
• Willingness to work a flexible schedule, including nights and weekends.

Responsabilités

• Assist customers with payment systems, machine selection and operation, sales, and wash/dry/fold orders.
• Maintain store safety by following security procedures and prioritizing safety.
• Keep store clean and well-maintained; follow cleaning routines and document completion.
• Report equipment or building maintenance issues to supervisors as needed.
• Present retail products clearly; educate customers and encourage add-on purchases.
• Provide consistent wash/dry/fold quality and address customer concerns promptly.
• Follow all company policies and procedures at all times.

Connaissances

Communication

Bilingual Spanish

Multitasking

Customer relations

Basic computer skills

Formation

High School Diploma/GED

Description du poste

BEAUTIFUL NEW LOCATION OPENING SOON!

We are hiring laundry service stars! (Pay differential for applicants bilingual in Spanish)

Purpose:

Under the direction of the Assistant Store Manager or Store Manager on duty, the Customer Service Representative (laundry attendant) is responsible for the daily duties in maintaining high levels of customer service through offering a clean, safe, and friendly store.

Position Responsibilities:

Primary:

• Customer Service and Satisfaction : Assists customers with the use of payment systems, machine selection and operation, retail purchases, and wash/dry/fold orders; handles customer questions/concerns and informs Assistant Store Manager or Store Manager, as needed. Reports to work in a neat and clean manner and wears appropriate uniform.

• Store Safety and Security : Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.

• Store Cleanliness and Upkeep : Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times; follows proper cleaning routines and documents completion.

• Building and Equipment Maintenance : Documents equipment and building maintenance issues appropriately, escalating unsafe situations to the Assistant Store Manager or Store Manager on duty.

• Retail : Maintains a good visual presentation of retail products at all times; maintain a thorough understanding of retail products and educate the customer; accurately process sales and encourage customers to purchase additional items.

• Wash/Dry/Fold : Provides a consistent quality product to the customer by choosing the appropriate equipment for clothing and completing the order with care; completes logs accurately. Addresses customer concerns and issues in a timely and satisfactory manner; immediately informs Assistant Store Manager or Store Manager on duty of any claims.

• Policies and Procedures : Ensure that all company policies and procedures are followed at all times.

• All other duties, as assigned.

Position Qualifications:

Knowledge/Experience:

• Knowledge of commercial laundry products and payment systems is a plus, but is not required.

Skills and Abilities:

• Communicate effectively and be able to work with individuals from diverse backgrounds.
• Ability to manage multiple tasks at one time.
• Build strong customer relationships quickly.
• Basic computer skills.
• Able to work a flexible work schedule, including nights and weekends.

Education:

• High School Diploma/GED.

Physical Requirements:

• Position involves standing for long periods of time, manual dexterity, stooping, bending, and lifting.

Additional Information:

• Position Title: Customer Service Representative
• Department: Laundry Stores
• Reports To (Title): Area Manager
• Review Date: July 2018
• FLSA Status: Non-Exempt
• Location: Varies