Laundromat Customer Experience Specialist

Laundry Capital Co. LLC; Lochearn (MD); On-site; USD 21,000 - 23,000; Full time

Job summary

Laundry Capital Co. LLC is seeking a Customer Service Associate to support daily store operations at 7017 Liberty Rd, Gwynn Oak, MD. You will assist customers, handle sales, operate the cash register, and help keep the store clean, safe, and welcoming.

The ideal candidate has good communication skills, can stand for long periods, lift up to 35 pounds, and work well in a team. Prior retail or customer service experience is a plus, and a flexible schedule is helpful for opening shifts.

Qualifications

• Must be able to stand for 8+ hours per shift.
• Must be able to lift 35 pounds.
• Must communicate with customers and associates professionally.
• Previous customer service or retail experience is preferred.
• Ability to work a flexible (open) schedule.

Responsibilities

• Assist customers with laundry cards, machine selection, purchases and questions.
• Accurately operate the cash register or POS system.
• Know products and encourage add-on purchases.
• Keep retail items neatly stocked and inform management when inventory is low.
• Use log books to report maintenance issues and unsafe situations.
• Address customer concerns and inform supervisor of complaints as needed.
• Adhere to attendance policy and wear a clean uniform.
• Follow safety practices to prevent accidents and injuries.
• Be prepared for emergencies such as fires, floods, or severe weather.

Skills

Customer service

Teamwork

Communication

Tools

Cash register

Point of Sale

Job description

Laundry Capital Co. LLC is seeking a Customer Service Associate to support daily store operations at 7017 Liberty Rd, Gwynn Oak, MD. You will assist customers, handle sales, operate the cash register, and help keep the store clean, safe, and welcoming.

The ideal candidate has good communication skills, can stand for long periods, lift up to 35 pounds, and work well in a team. Prior retail or customer service experience is a plus, and a flexible schedule is helpful for opening shifts.