Laundromat Customer Experience Specialist

Laundry Capital Co. LLC; Columbus (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Laundry Capital, based in Columbus, is seeking a Customer Service Associate to join our store team. You will help customers, operate the cash register, assist with laundry card usage and product selection, and maintain a clean, safe, and friendly store environment.

This role requires standing for long shifts, the ability to lift up to 35 pounds, and strong communication with customers and team members. Retail or customer service experience is preferred.

Qualifications

• Must have experience in customer service or retail, preferred.
• Able to communicate with customers and associates in a professional manner.
• Able to stand for long periods (8+ hours) and lift up to 35 pounds.
• Must be able to work well with others and stay calm in stressful situations.

Responsibilities

• Provides assistance to customers with use of laundry cards, machine selection, and service questions.
• Operates cash register/point of sale system accurately.
• Maintains knowledge of products and encourages purchases of additional items.
• Keeps retail items stocked and communicates inventory needs to management.
• Reports maintenance issues using log books and informs supervisor of safety concerns.
• Maintains clean uniform and adheres to safety practices.

Skills

Customer service

Retail

Communication

Teamwork

Problem solving

Job description

Laundry Capital, based in Columbus, is seeking a Customer Service Associate to join our store team. You will help customers, operate the cash register, assist with laundry card usage and product selection, and maintain a clean, safe, and friendly store environment.

This role requires standing for long shifts, the ability to lift up to 35 pounds, and strong communication with customers and team members. Retail or customer service experience is preferred.