Launch Specialist: Onboarding & Growth Partner

Besty AI; New York (NY); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Equity

Commission

Job summary

Besty AI in New York is hiring a Launch Specialist to own high-velocity onboarding, configure accounts, and guide customers through new features. You’ll serve as their early-stage partner, directly impacting retention and expansion.

This is a fully in-person role at our SoHo office in Manhattan, NY. The expected compensation includes a $75,000 base salary and a $100k OTE, plus a performance-based bonus and competitive equity. Join a fast-growing startup backed by top investors.

Qualifications

• Experience running high-quality onboarding sessions.
• Ability to configure customer accounts end-to-end.
• Strong training delivery and hands-on product walkthroughs.

Responsibilities

• Run high-leverage live onboarding sessions with key customers and create immediate ROI and set the tone for a long-term partnership.
• Configure customer accounts end-to-end and guide customers through the product, delivering hands-on training that matches their goals and workflows.
• Keep customers current on new features and best practices, handling Q&A with an operator-first mindset.
• Act as the primary point of contact during and after onboarding, proactively unblocking issues and ensuring every new customer reaches go-live quickly and smoothly.
• Surface valuable customer insights to Engineering and the Head of Onboarding to influence product direction.
• Build deep product expertise and continuously refine onboarding playbooks, documentation, and checklists as the product evolves and the customer base scales.

Skills

Onboarding

Account configuration

Customer training

Product knowledge

Go-live support

Job description

Besty AI in New York is hiring a Launch Specialist to own high-velocity onboarding, configure accounts, and guide customers through new features. You’ll serve as their early-stage partner, directly impacting retention and expansion.

This is a fully in-person role at our SoHo office in Manhattan, NY. The expected compensation includes a $75,000 base salary and a $100k OTE, plus a performance-based bonus and competitive equity. Join a fast-growing startup backed by top investors.