Launch Specialist

Besty AI; New York (NY); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Equity

Commission

Job summary

Besty AI in New York is hiring a Launch Specialist to own high-velocity onboarding, configure accounts, and guide customers through new features. You’ll serve as their early-stage partner, directly impacting retention and expansion.

This is a fully in-person role at our SoHo office in Manhattan, NY. The expected compensation includes a $75,000 base salary and a $100k OTE, plus a performance-based bonus and competitive equity. Join a fast-growing startup backed by top investors.

Qualifications

• Experience running high-quality onboarding sessions.
• Ability to configure customer accounts end-to-end.
• Strong training delivery and hands-on product walkthroughs.

Responsibilities

• Run high-leverage live onboarding sessions with key customers and create immediate ROI and set the tone for a long-term partnership.
• Configure customer accounts end-to-end and guide customers through the product, delivering hands-on training that matches their goals and workflows.
• Keep customers current on new features and best practices, handling Q&A with an operator-first mindset.
• Act as the primary point of contact during and after onboarding, proactively unblocking issues and ensuring every new customer reaches go-live quickly and smoothly.
• Surface valuable customer insights to Engineering and the Head of Onboarding to influence product direction.
• Build deep product expertise and continuously refine onboarding playbooks, documentation, and checklists as the product evolves and the customer base scales.

Skills

Onboarding

Account configuration

Customer training

Product knowledge

Go-live support

Job description

Besty AI is the leading AI-native operating system for the $1T+ short-term-rental and hotel industry. We’re a venture-backed seed stage startup backed by Ridge Ventures, Grand Ventures, and Bungalow Capital.

We’ve raised over $4M from the heads of the Stanford & Berkeley AI labs and investors behind Discord, Fastly, Hugging Face, Covariant, and Replicate.

Besty was founded by a property manager who scaled from 0 to 30 listings in under 10 months, an AI scientist from Yale, and an all-star team of software engineers obsessed with shipping a product loved by hundreds of paying hosts. We’re proud to serve 10,000+ properties worldwide with practical AI applications to make their daily lives easier.

About the Role

We’re hiring a Launch Specialist who’s ready for outsized ownership and velocity. You’ll run high-quality live onboarding sessions, optimize each account, guide customers through new features, handle tactical questions, and serve as their early-stage partner. Your work directly impacts retention, expansion, and how we scale the market.

This is a fully in-person role at our SoHo office in Manhattan, New York.

The expected compensation for this role is a $75,000 base salary, $100k OTE, along with a performance-based bonus and competitive equity.

What You’ll Do

• Run high-leverage live onboarding sessions with key customers and create immediate, measure ROI and set the tone for a long-term partnership
• Configure customer accounts end-to-end and guide customers through the product, delivering hands-on training that matches their goals and existing workflows
• Keep customers current on new features and best practices, handling Q&A with an operator-first mindset
• Act as the primary point of contact during and after onboarding, proactively unblocking issues and ensuring every new customer reaches go-live as quickly and smoothly as possible
• Surface valuable customer insights to Engineering and the Head of Onboarding to influence product direction
• Build deep product expertise and continuously refine our onboarding playbooks, documentation, and checklists as the product evolves and the customer base scales

What’s In It For You?

• Equity, competitive salary, and commission
• Growth opportunity into a leadership role
• A seat on an elite customer experience team in a rapidly scaling environment
• Own meaningful outcomes as we grow from Seed to Series A and beyond
• Be part of a fast-growing startup (we've doubled in the last 6 months and are among the top quartile of the fastest growing startups on ChartMogul based on 3,000+ companies' Stripe subscription data)