Manager, Launch Operations

Metropolis; Chicago, Nashville, New York (IL, TN, NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Bonus plans

Job summary

Metropolis is hiring a Manager, Launch Operations (East Region) to oversee hundreds of regional site launches from contracting to post-launch. You will coordinate with Local Operations, Sales, Business Development, Product, and Tech to ensure timely deployment and alignment at executive level.

You will travel regionally for go-live days, manage budgets and signage, and lead launch reporting with real-time metrics. Data-driven and fast-paced problem solver encouraged.

Qualifications

• 5+ years total work experience with 3+ years in operations, strategy, consulting or PM.
• Track record managing multi-site projects from contracting to post-launch.
• Proficiency with PM/CRM tools such as Salesforce, Trello, JIRA, Tableau.

Responsibilities

• Oversee hundreds of new site launches across the East Region from contracting through post-launch execution.
• Provide occasional in-person support on go-live days with regional travel.
• Manage budgeting and signage requests to minimize expedited shipping costs.
• Own regional launch reporting with real-time project status to leadership.
• Collaborate with Sales, Product, Tech, and Local Ops to keep deliverables on track.
• Partner with property managers and real estate partners for tenant onboarding.
• Educate field teams on new platforms, tools, and updated SOPs.
• Build automated tools with Product/Tech to reduce manual work.
• Use AI, Salesforce, and Trello to optimize data flows and workflows.

Skills

Project management

CRM tools

Salesforce

Trello

JIRA

Tableau

AI tools

Data analytics

Stakeholder management

Travel readiness

Tools

Salesforce

Trello

JIRA

Tableau

Job description

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive . We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go . From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical . The future isn't coming; it's here, and we need builders, innovators, and problem solvers to help us create it .

Who you are

Metropolis is seeking a Manager, Launch Operations (East Region) to oversee hundreds of regional site launches and ensure operational readiness from contracting through post-launch monitoring . In this highly cross-functional role, you will partner closely with Local Operations, Sales, Business Development, Product, and Tech teams to maintain real-time visibility into deployment progress, ensure alignment across leadership, and hit crucial launch timelines . Your work will directly impact individual and enterprise onboarding, shape new product features, and drive subscriber conversion to deliver a seamless experience for our partners and members across the region . As a serial problem-solver, builder, and data-driven decision-maker, you thrive in ambiguous, fast-paced environments, comfortable digging into data, challenging standard operational methods, and turning chaos into structure to continuously scale operations .

What you’ll do

Oversee hundreds of new site launches across the East Region from contracting through post-launch execution

Provide occasional in-person support on go-live days through required regional travel

Manage budgeting and signage requests for your region, coordinating timely ordering with field teams to eliminate expedited shipping costs

Own regional launch reporting for company leadership, maintaining a real-time pulse on project statuses

Collaborate alongside Sales, Product, Tech, and Local Operations to keep all launch deliverables on track

Partner with property managers, real estate partners, and internal operations to support comprehensive tenant and enterprise onboarding

Educate and align field teams on new platforms, tools, and updated Standard Operating Procedures (SOPs)

Partner with Product and Tech to build automated tools and establish SOPs that eliminate manual operational work

Leverage AI tools, Salesforce, and Trello to optimize data flows, maintain system hygiene, and streamline static workflows into high-output processes

Deploy automated pre-launch email drip campaigns to drive subscriber conversion and user adoption

What we’re looking fo

5+ years of total work experience, with 3+ years in operations, strategy, consulting, or project management

Demonstrated track record of managing complex, multi-site projects from contracting to post-launch execution

Proficiency or working knowledge of project management and CRM tools such as Salesforce, Trello, JIRA, and Tableau

Experience using AI tools to optimize workflows

Experience pulling data and owning operational metrics reported directly to executive leadership

Proven experience deploying automated email campaigns to drive user or subscriber conversion

Exceptional interpersonal skills with the ability to build trust across internal teams, external partners, and property managers

Willingness to travel occasionally for critical on-site go-lives

Passion for transportation, parking, mobility, logistics, or real estate technology

Experience in a fast-paced tech environment

Anticipated Base Salary: $90,000.00 – $120,000.00 annually.

Actual base pay offered is determined by qualifications, years of relevant experience, skills, education, certifications, and geographic location. Base pay is part of Metropolis’s total compensation package, which may include healthcare benefits, a 401(k) plan, short- and long-term disability coverage, basic life insurance, bonus plans, and more.

Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs — without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.

We are committed to providing a welcoming, accessible hiring experience. If you need a reasonable accommodation for any part of the application or interview process, please reach out to us at [e-mail] .

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Metropolis’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.