Helpdesk Support Technician

CMIT Solutions St. Louis; Missouri; On-site; USD 38,000 - 54,000; Full time

Job summary

CMIT Solutions St Louis is seeking a Helpdesk Support Technician to be the first line of defense for client technical issues, focusing on individual computers and devices. You will follow established processes to resolve problems efficiently and strive for first-call resolution to boost satisfaction and profitability.

We require strong problem-solving, written and verbal communication, and documentation skills, plus 1+ year experience with Windows 11, Server 2022, and Microsoft Office.

Qualifications

• At least two years of help desk experience.
• Troubleshooting of complex systems.
• Excellent written and verbal communication.
• 1+ years experience with Windows desktop up to Windows 11.
• 1+ years experience with Server up to Server 2022.
• Experience with Microsoft Office.
• MacOS experience is a plus.
• Extensive application support experience.
• Knowledge of diagnostic utilities.
• Strong documentation skills.
• Ability to research computing issues and present user-friendly solutions.
• Team-oriented with good listening and questioning skills.

Responsibilities

• Be the first line of defense for client technical issues.
• Resolve issues and meet client needs following defined processes.
• Aim for first-call resolution to boost client satisfaction and profitability.
• Document problems and solutions clearly for future reference.
• Collaborate with team members to support clients.

Skills

Help desk experience

Troubleshooting complex systems

Communication skills

Documentation skills

Team collaboration

Research skills

Problem solving

Rapport-building

MacOS experience

Strong diagnostic tools

Education

Associates degree or higher in Information Technology or related field

Tools

Microsoft Office

Job description

Job Description

Helpdesk Support Technician

You will be the first line of defense for client technical issues, primarily on individual computers and devices. We will provide processes, tools and training to equip you to successfully resolve issues and meet our clients’ needs.

We are looking for technically competent problem solvers who demand excellence of themselves and are great at following processes and procedures to drive efficiency. We expect most calls to result in a first-call resolution to our clients, as this drives customer satisfaction and profitability.

Requirements:

• At least two years of experience working as a help desk or service desk consultant
• Proficiency in troubleshooting complex systems
• Excellent communication skills, both written and verbal
• 1 or more years of experience with desktop systems up to Windows 11
• 1 or more years of experience with server systems up to Server 2022
• 1 or more years of experience with Microsoft Office
• Experience with MacOS is a plus
• Extensive application support experience
• Working knowledge of a range of diagnostic utilities
• Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
• Strong documentation skills
• Ability to conduct research into a wide range of computing issues is required
• Ability to present ideas in a user-friendly, business-friendly manner
• Proven analytical and problem-solving skills
• Experience working in a team-oriented, collaborative environment
• Associates degree or higher in Information Technology or related work experience

Company Description

We are a Managed IT Services Provider offering a comprehensive suite of IT services to organizations, including server administration, network management, cloud computing, and more. We are dedicated to assisting companies with their IT needs and working with them to move their Technology and Security to the next level. At CMIT Solutions St Louis, we provide a local presence plus the resources of a large system with more than 250 locations in North America and partnerships with leading technology providers. We offer a fast-paced, high-growth environment with excellent recognition, advancement, and potential earnings. We are looking for individuals that want to be part of a winning team that prides themselves on delivering outstanding customer service and developing raving fans. We have a culture where initiative-takers thrive and creativity, proactivity, and accountability reign supreme