Late-Stage Loan Counselor — Hybrid Role

Carrington Holding Company; Westfield (IN); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

Carrington Holding Company in Westfield, IN is seeking a Loan Counselor I to guide borrowers toward bringing loans current and exploring viable alternatives. This role operates on a hybrid schedule, blending remote and in-office work in a supportive team environment.

The position focuses on counseling borrowers, explaining payoff options, modification programs, and other solutions while maintaining compliance and customer care standards in a fast-paced collections setting.

Qualifications

• Counsel borrowers on methods for bringing their loan current.
• Explore alternative solutions for loan borrowers.

Responsibilities

• Counsel borrowers on methods for bringing their loan current and exploring alternative solutions.
• Escalate complex cases as needed.

Job description

Carrington Holding Company in Westfield, IN is seeking a Loan Counselor I to guide borrowers toward bringing loans current and exploring viable alternatives. This role operates on a hybrid schedule, blending remote and in-office work in a supportive team environment.

The position focuses on counseling borrowers, explaining payoff options, modification programs, and other solutions while maintaining compliance and customer care standards in a fast-paced collections setting.