Hybrid Early-Stage Mortgage Collections Specialist

Carrington Holding Company; Westfield (IN); Hybrid; USD 26,708 - 38,038; Full time

Benefits offered by this job

Comprehensive healthcare plans

401(k) matching

Educational Reimbursement

Employee referral bonuses

Job summary

Carrington Holding Company in Westfield, IN, is looking for an Early Stage Collections Specialist who will work a hybrid schedule. This role involves counseling borrowers on effective ways to bring their loan current and assisting in alternative solutions, all performed under compliance with company policies and laws.

The ideal candidate will have a high school diploma, customer service experience, and up to one year of collections experience. Comprehensive benefits and a supportive work environment are offered.

Qualifications

• Less than one year of collections experience in a customer service/call center.
• Experience in the Banking, Mortgage/Loan Servicing industries preferred.

Responsibilities

• Counsel borrowers on methods for bringing their loan current.
• Contact borrowers in the early stages of the delinquency cycle.
• Negotiate payment arrangement to bring borrowers current.

Skills

Collections experience

Customer service

Spanish bilingual (optional)

Education

High school diploma or equivalent

Tools

Aspect Dialer

Job description

Carrington Holding Company in Westfield, IN, is looking for an Early Stage Collections Specialist who will work a hybrid schedule. This role involves counseling borrowers on effective ways to bring their loan current and assisting in alternative solutions, all performed under compliance with company policies and laws.

The ideal candidate will have a high school diploma, customer service experience, and up to one year of collections experience. Comprehensive benefits and a supportive work environment are offered.