LATAM Technical Account Manager — Remote & Bilingual

Frame Security; New York (NY); Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Connectivity reimbursement

Unlimited PTO

401(k) plan

Job summary

Frame Security is hiring a Technical Account Manager to support LATAM from a remote US base. You’ll troubleshoot live issues, run technical workshops, and shape POV deployments while partnering with Sales, Customer Success, Product, and Engineering.

Fluent English and Spanish are required, with strong fundamentals in identity management, SSO/SAML, Okta, and enterprise email infrastructure. A cybersecurity background is not required, but curiosity, grit, and a collaborative mindset are essential

Qualifications

• 2–5 years in a customer-facing technical role (Sales/Solutions Engineer, TAM, Customer Success Engineer, or similar).
• Fluency in English and Spanish with strong written and verbal communication in both languages.
• Solid tech fundamentals: enterprise IT environments (identity management, SSO/SAML, Okta, Entra ID, domain/email infrastructure).
• Grit & Curiosity: comfort with ambiguity and troubleshooting live in front of customers.
• Low Ego, High Energy: bias for action and collaboration.

Responsibilities

• Troubleshoot live issues, lead technical workshops, and break down technical roadblocks.
• Drive POVs & Deployment: design, configure, and support customer POV environments and deployment requirements (identity, SSO, email infrastructure).
• Partner for Growth: collaborate with Sales, Customer Success, Product, and Engineering to deliver a seamless customer experience from demo to renewal.
• Build for Scale: create reusable docs, playbooks, and insights for Product and Engineering.

Skills

Customer-facing role

Bilingual English/Spanish

Identity management

SSO/SAML

Okta

Entra ID

Troubleshooting

Strong communication

Job description

Frame Security is hiring a Technical Account Manager to support LATAM from a remote US base. You’ll troubleshoot live issues, run technical workshops, and shape POV deployments while partnering with Sales, Customer Success, Product, and Engineering.

Fluent English and Spanish are required, with strong fundamentals in identity management, SSO/SAML, Okta, and enterprise email infrastructure. A cybersecurity background is not required, but curiosity, grit, and a collaborative mindset are essential