LATAM Technical Account Manager — Remote

Frame Security; United States; A distancia; USD 110.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental & vision insurance

Connectivity reimbursement

Unlimited paid time off

401(k) Retirement Savings Plan

Descripción de la vacante

Frame Security is seeking a Technical Account Manager to support LATAM customers from a remote US location. You will troubleshoot, run technical workshops, and guide deployments across the customer journey, partnering with Sales, CS, Product, and Engineering to ensure maximum value.

The role requires solid IT fundamentals, curiosity, and the ability to communicate complex concepts in English and Spanish. A cybersecurity SaaS background is a plus, and the company offers a competitive salary and

Formación

• 2–5 years in a customer-facing technical role.
• Fluent in English and Spanish with strong communication skills.
• Hands-on experience with enterprise IT environments (identity, SSO/SAML, Okta, Entra ID).
• Ability to troubleshoot live in front of customers.
• Low ego, high energy with bias for action.
• Bonus: SaaS/cybersecurity experience.

Responsabilidades

• Troubleshoot live issues, run technical workshops, and remove roadblocks.
• Design, configure, and support customer POV environments and deployments.
• Collaborate with Sales, Customer Success, Product, and Engineering to ensure a seamless journey.
• Create reusable docs, playbooks, and insights for Product/Engineering.

Conocimientos

2-5 yrs exp in customer-facing tech

English & Spanish fluency

IT infra fundamentals (SSO, identity)

Problem-solving under pressure

Collaborative, action-oriented

SaaS/cybersecurity familiarity (bonus)

Descripción del empleo

Frame Security is seeking a Technical Account Manager to support LATAM customers from a remote US location. You will troubleshoot, run technical workshops, and guide deployments across the customer journey, partnering with Sales, CS, Product, and Engineering to ensure maximum value.

The role requires solid IT fundamentals, curiosity, and the ability to communicate complex concepts in English and Spanish. A cybersecurity SaaS background is a plus, and the company offers a competitive salary and